RDS Posted July 5, 2016 Share Posted July 5, 2016 (edited) Hi. I transferred $5k Aud via international transfer in gatehub on 1st of july. My bank says it was paid on 4th and since i have sent 2-3 emails to support to get the status update because i am worried about transfer going lost/missing. So far i have not recieved anything from them stating they have got it or not, so i sent PM to Enej but have not got any response yet. To be honest that shakes confidence in Gatehub. If they want to become big in banking they can not do it without building trust, which comes with being responsible towards investors. If Gatehub wants to become a major Gateway how hard it is for them to get a phone number to help with urgent enquiries and what kind of impression it leaves on investors about Ripple when investors feel they r on their own if things go south and they need help on urgent basis....? I am sorry to say but so far from customer service point of view Gatehub services have been below average and getting worse since begining... Edited July 5, 2016 by RDS joy and Rchopra 2 Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now