Wolf Posted January 9, 2018 Share Posted January 9, 2018 I have changed my password to make sure I am entering it correctly but I keep seeing this whenever I go to log in ?? Link to comment Share on other sites More sharing options...
Dymac Posted January 9, 2018 Share Posted January 9, 2018 You need to enter the Code that was generated on your authentication app on your phone after you enter your username and password. Link to comment Share on other sites More sharing options...
Wolf Posted January 9, 2018 Author Share Posted January 9, 2018 36 minutes ago, Dymac said: You need to enter the Code that was generated on your authentication app on your phone after you enter your username and password. This screenshot was taken exactly 5 seconds after I did just that ! I have emailed Gatehub support but they can forever to reply sometimes Link to comment Share on other sites More sharing options...
Dymac Posted January 9, 2018 Share Posted January 9, 2018 When you created your account I believe they provided you with 2-step verification backup codes. You could try using one of those. Link to comment Share on other sites More sharing options...
fableminded Posted January 9, 2018 Share Posted January 9, 2018 I'm having the same problem. There's no place to put those codes in. I've sent two seperate tickets to Gatehub with the pic of me, my ID, and a dated message to deactivate my 2FA like their automated system told me too do. I started trying to get support from them starting January 3rd. I've sent 26 messages between then and now and still haven't had a response from them. Link to comment Share on other sites More sharing options...
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