DentDam Posted January 8, 2018 Share Posted January 8, 2018 Hello guys, I'm new here and new to Ripple. I opened a GateHub account, had a friend transfer me 21.75 to activate my wallet. When that happened, GateHub deposited 20 Ripple in my account so now I have 41.75 Ripple. I set a trustline between GateHub Fifth BTC, USD, and ETH. I then proceeded to generating a wallet address for BTC and transferred 0.0173 BTC from gdax to said wallet. I have the transaction hash and I even searched it to show that the transaction went through, but 5 days later and the funds don't show in my GateHub BTC wallet. I've contacted support multiple times for help and still no response. Can anyone help? I don't know if I did something wrong? Is my money gone? PLEASE PLEASE PLEASE someone help! Thank you so much! Link to comment Share on other sites More sharing options...
JamesRay Posted January 8, 2018 Share Posted January 8, 2018 (edited) Gatehub has been extremely busy of late, to the point where even logging in is taking multiple attempts. If you have checked and double checked that you sent your BTC to the correct address I would suggest that there are delays. Hodl tight. Edited January 8, 2018 by JamesRay Link to comment Share on other sites More sharing options...
DentDam Posted January 8, 2018 Author Share Posted January 8, 2018 Yes I've checked over and over and I think I've done it right. Is it safe to post the transaction hash and my Gatehub Fifth wallet address for someone with more experience to do some detective work? Link to comment Share on other sites More sharing options...
Mac Posted January 8, 2018 Share Posted January 8, 2018 Just give Gatehub three days. It will be there by then. Link to comment Share on other sites More sharing options...
DentDam Posted January 8, 2018 Author Share Posted January 8, 2018 (edited) But it's been 5 days. I did some detective work. I looked up the transaction hash and it looks like there was aprox 0.0173 BTC transferred to the wallet address ending in d26 (circled red in the first picture, which is my wallet), I then clicked on that address and it showed a final balance of 0 BTC, and on the bottom, it shows that aprox 0.0161 was transacted from my address to another address ending in XWc. When I click on that address, it looks like they've received thousands of transactions in the past. What gives? Edited January 8, 2018 by DentDam Link to comment Share on other sites More sharing options...
Burgoyne Posted January 8, 2018 Share Posted January 8, 2018 (edited) They are extremely delayed coming back from the holiday. A friend's transfer took 10 days. They even put a hold on new accounts. You are going to have to wait another few days probably. Hand tight, mistakes are exceptionaly rare and I doubt you are the exception to the rule. Edited January 8, 2018 by Burgoyne Link to comment Share on other sites More sharing options...
Mac Posted January 8, 2018 Share Posted January 8, 2018 Yip, no transaction within five days is bad... Hope you get it fixed. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now