Chas757 Posted January 7, 2018 Share Posted January 7, 2018 Hi, Like a few others here I'm having a wallet issue. I'm glad to find this site and I hope you can help. A few weeks ago I set up a Ripple Desktop Wallet through Rippex. I purchased XRP through Binance and sent them to my wallet. Everything went through fine. The XRP are in my wallet. The problem I'm having is when I try to open my wallet it asks me to select the account file. That's already filled in. It asks for my password which I fill in. When I click on the open account button I get a message saying "Login failed. Wallet file or password is wrong" I'm positive my password is correct. I can check the cold wallet and see the XRP are there. I just can't open the wallet. I can click on the create new account button and it takes me to a page where I can (1) open existing account - which I can't. (2) Create an empty account. (3) Create a new account with a secret key. I've been tempted to try the Create a new account w/ a secret key but I'm new to this and I don't want to make a mistake and lose my XRP. I've been searching online to find the answer and found this site. I'd greatly appreciate any help and advice. Thank you! Link to comment Share on other sites More sharing options...
AwesomeCopper Posted January 7, 2018 Share Posted January 7, 2018 I had that issue. Just click the create with secret key. It will make you enter your secret key. You will create a new file for your walllet and new password and then all is fixed. Link to comment Share on other sites More sharing options...
Chas757 Posted January 7, 2018 Author Share Posted January 7, 2018 Thanks for responding. Will my XRP be automatically transferred ? Link to comment Share on other sites More sharing options...
AwesomeCopper Posted January 7, 2018 Share Posted January 7, 2018 3 minutes ago, Chas757 said: Thanks for responding. Will my XRP be automatically transferred ? It stays in the same account. You are just creating a new password and file on your computer basically. I don’t know why it does that but my wallet had the same issue. All your xrp will show up after you create the new file and password. The secret code will never change. That’s your full backup to your account so always keep that written down and secure Incase something like this happens and you need to restore your wallet. Link to comment Share on other sites More sharing options...
Chas757 Posted January 7, 2018 Author Share Posted January 7, 2018 Thanks so much for the advice. Greatly appreciated. Nice to know someone else has experienced the same thing. AwesomeCopper 1 Link to comment Share on other sites More sharing options...
AwesomeCopper Posted January 7, 2018 Share Posted January 7, 2018 2 minutes ago, Chas757 said: Thanks so much for the advice. Greatly appreciated. Nice to know someone else has experienced the same thing. Any time! Glad I could be of assistance! Make sure to post if that fixes the issue. Link to comment Share on other sites More sharing options...
Chas757 Posted January 7, 2018 Author Share Posted January 7, 2018 It worked just fine. I was nervous of doing the wrong thing and it helped to know you had experienced the same thing. Thanks again for the help and advice. Glad I found this site. AwesomeCopper 1 Link to comment Share on other sites More sharing options...
adoniassilva Posted January 8, 2018 Share Posted January 8, 2018 On 07/01/2018 at 5:07 AM, Chas757 said: Funcionou bem. Eu estava nervoso de fazer a coisa errada e ajudou a saber que você experimentou o mesmo. Obrigado novamente pela ajuda e conselhos. Ainda bem que encontrei este site. Hello, I had the same problem and I followed the mentioned procedure and it worked Chas757 and AwesomeCopper 2 Link to comment Share on other sites More sharing options...
adoniassilva Posted January 8, 2018 Share Posted January 8, 2018 On 07/01/2018 at 4:47 AM, AwesomeCopper said: Any time! Glad I could be of assistance! Make sure to post if that fixes the issue. Thank you for your help! Chas757 and AwesomeCopper 2 Link to comment Share on other sites More sharing options...
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