falafel1509 Posted January 6, 2018 Share Posted January 6, 2018 (edited) About a month ago, I purchased XRP and transferred it to my GateHub wallet. To store my passwords for all my Crypto Currency wallets, I use Last Pass. When I signed up for my Gatehub wallet, I used Last Pass to generate a secure password. I then copy and pasted my GateHub recovery key inside my Last Pass vault, figuring if I ever needed it, it would be there and safer than a screenshot on my desktop or writing it on a sheet of paper. Well, about two weeks ago at this point my computer crashed and logged me out of all of my browser extension, including Last Pass. Turns out I have forgotten my Last Pass password and the only way to recover your account is to use a "one time password" that Last Pass stores locally on your computer when you sign into the account. Since my computer crashed, it seems to have deleted the one-time password that was on my computer, and I am now effectively locked out of my Last Pass account, and in turn, my GateHub wallet. I've been back and forth with Last Pass support and they've told me there is nothing they can do to recover what was in that vault unless I remember that password. I don't want to be one of those idiots who has a wallet full of crypto with no way to access it, but for now it seems I'm that idiot. I've tried contacting GateHub, but they haven't responded. Do you guys have any advice for this situation? Has anyone dealt with anything similar? Any and all advice would be appreciated because as of right now I have given up hope that I will see any return on my investment. Edited January 6, 2018 by falafel1509 Link to comment Share on other sites More sharing options...
manateehunter Posted January 6, 2018 Share Posted January 6, 2018 Have you tried system recovery to a previous date? Is the hard drive toast? How badly did it crash? Pluto 1 Link to comment Share on other sites More sharing options...
falafel1509 Posted January 6, 2018 Author Share Posted January 6, 2018 Unfortunately, I'm working off of a Mac and I don't have Time Machine set up. The hard drive is fine, but the computer shut down on it's own and when I rebooted it I got a pop-up saying my computer shut down unexpectedly. Some files that I had saved recently were also deleted. Link to comment Share on other sites More sharing options...
manateehunter Posted January 6, 2018 Share Posted January 6, 2018 I would take whatever memory enhancing drugs/supplements you can find and figure out that lastpass... Link to comment Share on other sites More sharing options...
mrcarrot Posted January 6, 2018 Share Posted January 6, 2018 Gatehub support will respond eventually. Try to reset your password through their automated process, and if it fails, send them a support ticket. Link to comment Share on other sites More sharing options...
falafel1509 Posted January 6, 2018 Author Share Posted January 6, 2018 2 minutes ago, mrcarrot said: Gatehub support will respond eventually. Try to reset your password through their automated process, and if it fails, send them a support ticket. So that's the problem. In order to reset your password I need to use the Recovery Key, which is locked in that Last Pass vault. Link to comment Share on other sites More sharing options...
mrcarrot Posted January 7, 2018 Share Posted January 7, 2018 7 hours ago, falafel1509 said: So that's the problem. In order to reset your password I need to use the Recovery Key, which is locked in that Last Pass vault. I'm sure support can work something with you, it would be ridiculous if they can't Link to comment Share on other sites More sharing options...
SergioNocce Posted January 8, 2018 Share Posted January 8, 2018 On 06/01/2018 at 7:11 PM, falafel1509 said: Cerca de um mês atrás, comprei o XRP e transferi-o para a minha carteira GateHub. Para armazenar minhas senhas para todas as minhas carteiras de moeda Crypto, uso Last Pass. Quando me inscrevi na minha carteira Gatehub, usei Last Pass para gerar uma senha segura. Em seguida, copiei e coloquei minha chave de recuperação GateHub dentro do meu vault Last Pass, calculando se eu precisava, seria mais segura do que uma captura de tela na minha área de trabalho ou escrevendo-a em uma folha de papel. Bem, há cerca de duas semanas, neste ponto, meu computador falhou e me registrou de toda a extensão do meu navegador, incluindo Last Pass. Acontece que esqueci minha senha Last Pass e a única maneira de recuperar sua conta é usar uma "senha única" que o Last Pass armazena localmente no seu computador quando você entra na conta. Desde que meu computador falhou, parece ter excluído a senha única que estava no meu computador, e agora estou efetivamente trancada na minha conta Last Pass e, por sua vez, na minha carteira GateHub. Eu estive de um lado para o outro com o suporte do Last Pass e eles me disseram que não há nada que eles possam fazer para recuperar o que estava nesse cofre, a menos que eu me lembre dessa senha. Eu não quero ser um daqueles idiotas que tem uma carteira cheia de cripto sem maneira de acessá-lo, mas, por enquanto, parece que sou idiota. Tentei entrar em contato com o GateHub, mas eles não responderam. Vocês têm algum conselho para esta situação? Alguma pessoa lidou com algo parecido? Todos e todos os conselhos seriam apreciados porque, desde já, abandonei a esperança de que eu veja qualquer retorno sobre meu investimento. Estou com o mesmo problema e até o momento não consegui gerar uma nova senha Link to comment Share on other sites More sharing options...
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