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xfer eth or btc to gatehub different?


JJBandit
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Hi Guys, 

I wonder if someone can clear something up for me.

It says in the documentation that you can transfer coins into gatehub without verifying your account.

So a friend and i both setup a gatehub account, I transferred eth, my friend transferred BTC.

My eth is asking me to set the trust line, but when i try, it just comes up with "unknown error"

However my friend who transferred BTC, had no issues.

 

Is there a difference in the process? Neither of us had any xrp in our wallets before the transfers. So how did his go in, and mine didn't?

 

I'm tempted to transfer BTC, and see if that works. But i thought i would set the trustline up for BTC before sending this time. and i get the same "unknown error". So i'm hesitant to send over the BTC in case it gets stuck like my ether did (which i'm a little concerned i will eventually lose if they don;t fix my account soon)

 

Is there a difference between sending eth and btc to gatehub?

 

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Everyone keeps saying this, but how did my friend get his btc in there, as he had no xrp in his wallet. He signed up same time as me, and knows less about crypto than i do. 

Thats the part i do not understand.

 

Why did his let him transfer the coin, and mine did not.

He actually tried to send me 20 xrp, so my wallet would become active, but it said there was no wallet in the vault.

 

**edit: we also both transferred coin from blockchain, so there shouldn;t be a difference there either i would imagine

 

So i'm again hesitant to get ether externally, and transfer it, as my wallet does not seem to accept transactions (possibly as i'm still awaiting verification?)

Edited by JJBandit
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ok, cool, tnx. 

Can you suggest anywhere that is live that i can transfer eth or btc ro ripple at the moment? Everywhere i tried is either not accepting, or shapeshift, expires (think i wastes £30 transaction fee, doh!)

Also, does my xrp wallet need to be valid/verified for me to send xrp to it to activate it? Its still saying "pending", so i asked my friend to send 20xrp to me, and he got the message "wallet not found in vault" message. Could that be because it was only 20xrp and i would need 5 more to have a trusted line, enabling me to receive it? to allow him to send me the xrp?

 

If not, how do i get xrp into my wallet to activate it, when i can;t buy or receive xrp because my wallet is not active? it sounds a bit like a catch 22 situation.

Or do i simply have to await my documents to be verified? Its been nearly a week.

 

Thanks for your responses so far. I feel a bit more at ease that its not all lost.

 

error.jpg

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25 minutes ago, mrcarrot said:

Who knows why his worked - that doesn't make any sense.  As far as you're concerned, however, you need at least 25 xrp in your account before you can get your eth

This seems to contradict what Gatehub posted on their support page just today

https://support.gatehub.net/hc/en-us/articles/115004442854-First-deposit-and-wallet-activation

"Once your deposit arrives, we will fund your wallet with 20 XRP and send you an email with instructions to enable deposited currency in your wallet (also know as setting a trustline).

Email subject is missing deposit currency trustline."

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Just now, rashul775 said:

This seems to contradict what Gatehub posted on their support page just today

https://support.gatehub.net/hc/en-us/articles/115004442854-First-deposit-and-wallet-activation

"Once your deposit arrives, we will fund your wallet with 20 XRP and send you an email with instructions to enable deposited currency in your wallet (also know as setting a trustline).

Email subject is missing deposit currency trustline."

Yes, your "First deposit" has to be at least 20 XRP

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rB9XjzvZoQGPgkBt3ixwDB9iS511kbEbSP

 

**edit

oops, didnt mean to just post that.

Yeah, i'm sure i read in one of the "getting started guides" that you could simply sent any coin to your account to activate it. you just couldn;t use USD oir EUR, 

 

i'll see if i can find the post

 

 

Edited by JJBandit
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3 minutes ago, mrcarrot said:

Yes, your "First deposit" has to be at least 20 XRP

I see.  I think that article could've been written a lot better, then.  It gives the impression that you can deposit other cryptocurrencies and then be credited with the required 20 xrp to enable your wallet, not that you need to first deposit explicitly xrp.  The first step says "Make a deposit using the Deposit / receive feature" and there's a "how to" link that references cryptocurrency deposits in general.

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10 minutes ago, JJBandit said:

rB9XjzvZoQGPgkBt3ixwDB9iS511kbEbSP

 

**edit

oops, didnt mean to just post that.

Yeah, i'm sure i read in one of the "getting started guides" that you could simply sent any coin to your account to activate it. you just couldn;t use USD oir EUR, 

 

i'll see if i can find the post

 

 

From what I can tell, your wallet just isnt activated yet and you havent received enough XRP for it to be activated.  If your friend sent you 20 xrp, he must have not accounted for the transfer fee and you really only ended up with 19.995 or something, which isn't enough to activate the wallet.

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So update on this, 

He tried sending 21xrp, this time it came up asking "are you sure,?" but still ended up with the same error in the image above. 

could it be that i need 25xrp, as will need the trust line cost also? The linked post above is extremely misleading.

I just want to activate my damned wallet... *cry

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