JJBandit Posted January 5, 2018 Share Posted January 5, 2018 Hi Guys, I wonder if someone can clear something up for me. It says in the documentation that you can transfer coins into gatehub without verifying your account. So a friend and i both setup a gatehub account, I transferred eth, my friend transferred BTC. My eth is asking me to set the trust line, but when i try, it just comes up with "unknown error" However my friend who transferred BTC, had no issues. Is there a difference in the process? Neither of us had any xrp in our wallets before the transfers. So how did his go in, and mine didn't? I'm tempted to transfer BTC, and see if that works. But i thought i would set the trustline up for BTC before sending this time. and i get the same "unknown error". So i'm hesitant to send over the BTC in case it gets stuck like my ether did (which i'm a little concerned i will eventually lose if they don;t fix my account soon) Is there a difference between sending eth and btc to gatehub? Link to comment Share on other sites More sharing options...
mrcarrot Posted January 5, 2018 Share Posted January 5, 2018 You need to have 25 XRP in your account before you can do anything. You need 20 XRP to activate the Ripple wallet, and 5 XRP for each gateway/trustline. Only after you do that will you receive your other altcoin Link to comment Share on other sites More sharing options...
JJBandit Posted January 5, 2018 Author Share Posted January 5, 2018 (edited) Everyone keeps saying this, but how did my friend get his btc in there, as he had no xrp in his wallet. He signed up same time as me, and knows less about crypto than i do. Thats the part i do not understand. Why did his let him transfer the coin, and mine did not. He actually tried to send me 20 xrp, so my wallet would become active, but it said there was no wallet in the vault. **edit: we also both transferred coin from blockchain, so there shouldn;t be a difference there either i would imagine So i'm again hesitant to get ether externally, and transfer it, as my wallet does not seem to accept transactions (possibly as i'm still awaiting verification?) Edited January 5, 2018 by JJBandit Link to comment Share on other sites More sharing options...
mrcarrot Posted January 5, 2018 Share Posted January 5, 2018 Who knows why his worked - that doesn't make any sense. As far as you're concerned, however, you need at least 25 xrp in your account before you can get your eth Link to comment Share on other sites More sharing options...
JJBandit Posted January 5, 2018 Author Share Posted January 5, 2018 ok, cool, tnx. Can you suggest anywhere that is live that i can transfer eth or btc ro ripple at the moment? Everywhere i tried is either not accepting, or shapeshift, expires (think i wastes £30 transaction fee, doh!) Also, does my xrp wallet need to be valid/verified for me to send xrp to it to activate it? Its still saying "pending", so i asked my friend to send 20xrp to me, and he got the message "wallet not found in vault" message. Could that be because it was only 20xrp and i would need 5 more to have a trusted line, enabling me to receive it? to allow him to send me the xrp? If not, how do i get xrp into my wallet to activate it, when i can;t buy or receive xrp because my wallet is not active? it sounds a bit like a catch 22 situation. Or do i simply have to await my documents to be verified? Its been nearly a week. Thanks for your responses so far. I feel a bit more at ease that its not all lost. Link to comment Share on other sites More sharing options...
mrcarrot Posted January 5, 2018 Share Posted January 5, 2018 What is your Ripple wallet address? Link to comment Share on other sites More sharing options...
rashul775 Posted January 5, 2018 Share Posted January 5, 2018 25 minutes ago, mrcarrot said: Who knows why his worked - that doesn't make any sense. As far as you're concerned, however, you need at least 25 xrp in your account before you can get your eth This seems to contradict what Gatehub posted on their support page just today https://support.gatehub.net/hc/en-us/articles/115004442854-First-deposit-and-wallet-activation "Once your deposit arrives, we will fund your wallet with 20 XRP and send you an email with instructions to enable deposited currency in your wallet (also know as setting a trustline). Email subject is missing deposit currency trustline." Link to comment Share on other sites More sharing options...
mrcarrot Posted January 5, 2018 Share Posted January 5, 2018 Just now, rashul775 said: This seems to contradict what Gatehub posted on their support page just today https://support.gatehub.net/hc/en-us/articles/115004442854-First-deposit-and-wallet-activation "Once your deposit arrives, we will fund your wallet with 20 XRP and send you an email with instructions to enable deposited currency in your wallet (also know as setting a trustline). Email subject is missing deposit currency trustline." Yes, your "First deposit" has to be at least 20 XRP Link to comment Share on other sites More sharing options...
JJBandit Posted January 5, 2018 Author Share Posted January 5, 2018 (edited) rB9XjzvZoQGPgkBt3ixwDB9iS511kbEbSP **edit oops, didnt mean to just post that. Yeah, i'm sure i read in one of the "getting started guides" that you could simply sent any coin to your account to activate it. you just couldn;t use USD oir EUR, i'll see if i can find the post Edited January 5, 2018 by JJBandit Link to comment Share on other sites More sharing options...
JJBandit Posted January 5, 2018 Author Share Posted January 5, 2018 yeah, thats basically the page i saw. Link to comment Share on other sites More sharing options...
rashul775 Posted January 5, 2018 Share Posted January 5, 2018 3 minutes ago, mrcarrot said: Yes, your "First deposit" has to be at least 20 XRP I see. I think that article could've been written a lot better, then. It gives the impression that you can deposit other cryptocurrencies and then be credited with the required 20 xrp to enable your wallet, not that you need to first deposit explicitly xrp. The first step says "Make a deposit using the Deposit / receive feature" and there's a "how to" link that references cryptocurrency deposits in general. Link to comment Share on other sites More sharing options...
JJBandit Posted January 5, 2018 Author Share Posted January 5, 2018 So in response to that linked page, Thats exactly what has happened to me, except its been more than 24 hours, and my wallet seems to still be disabled. Unless i'm totally confused on what day it is. Link to comment Share on other sites More sharing options...
mrcarrot Posted January 5, 2018 Share Posted January 5, 2018 10 minutes ago, JJBandit said: rB9XjzvZoQGPgkBt3ixwDB9iS511kbEbSP **edit oops, didnt mean to just post that. Yeah, i'm sure i read in one of the "getting started guides" that you could simply sent any coin to your account to activate it. you just couldn;t use USD oir EUR, i'll see if i can find the post From what I can tell, your wallet just isnt activated yet and you havent received enough XRP for it to be activated. If your friend sent you 20 xrp, he must have not accounted for the transfer fee and you really only ended up with 19.995 or something, which isn't enough to activate the wallet. Link to comment Share on other sites More sharing options...
JJBandit Posted January 5, 2018 Author Share Posted January 5, 2018 That MrCarrot Sir, makes a lot of sense. And i hope you are right. just asked friend to send over 21xrp and see what happens wish me luck! Link to comment Share on other sites More sharing options...
JJBandit Posted January 5, 2018 Author Share Posted January 5, 2018 So update on this, He tried sending 21xrp, this time it came up asking "are you sure,?" but still ended up with the same error in the image above. could it be that i need 25xrp, as will need the trust line cost also? The linked post above is extremely misleading. I just want to activate my damned wallet... *cry Link to comment Share on other sites More sharing options...
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