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Having issues accessing old Ripple account


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Hi there to all,

Years ago i felt that Ripple would rise and back then i bought 1201 coins.

They were all left in my Ripple wallet, which was offered by Ripple in 2014 when i got the coins, the following link shows how the website looked like back then and on the top right corner there is a wallet button https://web.archive.org/web/20140625062926/https://ripple.com/

The answer from Ripple support, which i find a bit disturbing.

They answered to my problem, after sending 5 emails and they said:

"Ripple does not operate any wallets"  

1 month ago i went to access them and i was directed by Ripple to open an account on Gatehub and that my coins would appear there.

I did all the necessary steps, send my id, utility bill and still my account is on pending for the last 4 weeks.

I tried to contact via email Ripple and Gatehub but no one ever replied.

Can anyone comment on this and is there a phone from ripple or gatehub to talk with someone?

I am really curious how it is possible that a company like Ripple that is so mentioned and receives so much attention with 135+ employees does not have time to answer back. Either GateHub.

I know is not a lot of money but this is about clarity and service over a company that might be the next future currency system that will offer a new age clever banking and transaction system.

A lot of people lost their ripples, it seems like there is no much guarantee since Ripple shut down their wallet and give it to another company as they shifted their strategy from human / coin based to banking / solution based company.

So money disappearing is a type of a theft or to say the least not responsible from Ripple not replying to such issues. Not every one is a master in financial but when someone buys something and is told by Ripple to place the money in their wallet.  Back then, they gave also a bonus for this which makes Ripple's fault for not securing peoples money.

I know this amount might be a joke for some people but it is not only about the money but about the clarity of Ripple.

Anyone else had such an issue?

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Whatever wallet your coins are stored on is responsible.  You are also responsible for the safe harboring of your coins. Yes, Ripple does not host any wallets.  It's not their problem honestly, i

Change your misleading title........

Hi there to all, Years ago i felt that Ripple would rise and back then i bought 1201 coins. They were all left in my Ripple wallet, which was offered by Ripple in 2014 when i got the coins,

1 minute ago, 1todd960 said:

Change your misleading title........

Can you explain what is misleading? I ask if any else lost their coins and that it seems that Ripple is not trust worthy for losing my coins and for not answering to this issue.

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14 minutes ago, lyrkacom said:

Can you explain what is misleading? I ask if any else lost their coins and that it seems that Ripple is not trust worthy for losing my coins and for not answering to this issue.

Whatever wallet your coins are stored on is responsible.  You are also responsible for the safe harboring of your coins.

Yes, Ripple does not host any wallets.  It's not their problem honestly, it's your problem.

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20 minutes ago, lyrkacom said:

They were all left in my Ripple wallet,

Hello there!....seems you are a little lost i think.

Can you show us your wallet address in order to help you, because it seems that you are misleading this subject without any evidence.

Is like going to the bank and say...hey i lost all my money and is your fault....but you don't show your account number or any ID.

So if you want our help you will have to elaborate a little bit more ........................................with evidence. :big_boss:

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Ripple has never offered an official wallet to its customers and therefore is not accountable for your funds since they "outsourced" the guardianship of your XRP's to GateHub. GateHub and other exchanges are struck by a lot of new people that want to create an account and start to trade.

You probably need to migrate your wallet to GateHub but as I stated before, everyone is in the queue so have a little patience. 

P.S.: Next time pick another title for your thread :) 

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1 hour ago, Winteriscomming said:

Hello there!....seems you are a little lost i think.

Can you show us your wallet address in order to help you, because it seems that you are misleading this subject without any evidence.

Is like going to the bank and say...hey i lost all my money and is your fault....but you don't show your account number or any ID.

So if you want our help you will have to elaborate a little bit more ........................................with evidence. :big_boss:

Hi,

No my friend i ain't lost at all and there is not way i would mislead or spend my time for 1201 Coins...if i would mislead i would be talking about a lot more coins!

In 2014 when i made my wallet in Ripple, my wallet had this address: r4r9NWZoRi2qw9CSZSFgGB32yXMdPrGPdo

Edited by lyrkacom
mistyping.
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1 hour ago, RobinBaas said:

Ripple has never offered an official wallet to its customers and therefore is not accountable for your funds since they "outsourced" the guardianship of your XRP's to GateHub. GateHub and other exchanges are struck by a lot of new people that want to create an account and start to trade.

You probably need to migrate your wallet to GateHub but as I stated before, everyone is in the queue so have a little patience. 

P.S.: Next time pick another title for your thread :) 

Ripple did recommend a Wallet, check this link to see how their website looked like in 2014:

https://web.archive.org/web/20140625062926/https://ripple.com/

My title is what i chose it to be because i would like to know if other people had this issue and because i did send 5 emails to Ripple and 5 emails to Gatehub with no one answering except last night that Ripple replied (anonymously which i find not humanistic not using your name in an email) which basically said nothing and that they never had a wallet.

There was a Wallet button on their website and that is where i created a wallet and that is where i added my coins so why would they say i should simply ask Gatehub.

They are responsible as well.

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1 hour ago, Elitefoo said:

Whatever wallet your coins are stored on is responsible.  You are also responsible for the safe harboring of your coins.

Yes, Ripple does not host any wallets.  It's not their problem honestly, it's your problem.

As mentioned before Ripple recommended on their website to open a Wallet and store your coins, that means they are responsible.

Check top right corner that it had a Wallet button.

https://web.archive.org/web/20140625062926/https://ripple.com/

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1 hour ago, BroCoin said:

He's trying to say that Ripple  (the company), did not lose your coins. I am no expert here but I do not think Ripple ever offered any wallet. 

Check top right corner! 

This website shows how any website looked like in the past and in 2014 this is how Ripple.com looked like:

https://web.archive.org/web/20140625062926/https://ripple.com/

They indeed recommended a wallet which was either hosted on their website or rippletrade.com or ripplewise.com, i do not remember but since it was a link through Ripple.com, i considered it to be 100% safe.

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