falcon1111 Posted January 4, 2018 Share Posted January 4, 2018 so, like an idiot, I transferred some btc to my brand new gatehub account so i could buy xrp at $2 (its now $3.5). its in a wallet that somehow isn't ripple enabled. i can't exchange to ripple because it isn't a ripple wallet. when i try to move it to a new wallet in my same account in gatehub it tells me that the new wallet isn't connected to the vault. when i try to open gateways in the new wallet it gives me unknown error. when i try to open gateways on my home screen it tells me my account profile is incomplete. when i try to complete my profile it won't accept anything for the address verification and just keeps telling me upload failed (tried different documents in different formats pdf, jpg) but my passport photo worked fine. this is starting to feel intentional. are they using my computer to mine while i run around in circles on their site? since this mess i started using another exchange and it couldn't be easier or more straight forward. why is this so hard? this has been going on for a week, support is totally useless... any ideas?? Link to comment Share on other sites More sharing options...
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