Does Gatehub support exist

[fishykipper]

Does anyone actually look at gatehub tickets had an active one for 20 days and as yet had no response. What is the usual lead time on these ?

[markos77]

@gatehub im not sure either i need assistance with a locked wallet from a glitch they had last year.

[ajay16790]

@gatehub support is quite sluggish. I have queried about the BTCs I transferred across 24 hours ago and haven't any proper response so far. Checked the gatehub generated BTC address on blockcypher and it turns out the coins have been moved to different address  Dunno what to do!!!

[fishykipper]

24 hours ha try 20 days transferred some BTC to another trading account there side says it's sent, it never arrived no info on blockchain.info for the destination address what can I do ?

[Guest]

took me 3 days just to update my phone number once

[markos77]

Is there anyone thats ever gotten a reply from support?

[leyaya_xrp]

no answer on my side, created a ticket for btc withdrawal request 4 days ago and still no response (and not btc)

[fishykipper]

Help

[Guest]

No there's no support at all. Still waiting on my BTC from a week ago. Did send several mails to them but they do not reply.

[Hope777]

23 hours ago, markos77 said:

Is there anyone thats ever gotten a reply from support?

I have been getting form letter responses when I submit, but no help.

[Jimmyjam]

Has anyone here had any success on their transfer out of gatehub is going on 12 days for me

[paulc6t]

I have the same problem as @markos77 and I have submitted already 2 tickets ("watch only wallet" issue) last week. still waiting !

I can't believe this is happening ! I mean, I like the website and it's quite responsive on my side. I haven't had problems logging in and so. it looks pretty modern but I'm astonished the support is so slow. 

[Hope777]

I've had major delays with them posting deposits, but they do eventually post. Customer support is non-existent. Best way to move funds out is move XRP, convert to fiat somewhere else. 

[Jimmyjam]

I converted xrp to btc...then 14 days ago i sent to GDAX... nothing... Is there a way to look into the trail?