2-Step Not working on GateHub

[nyc]

This has happened to me a couple times where I have been locked out of my account for seemingly no reason, and I've had to contact customer support to fix it. I have messaged GatHub support a couple different times over the past 4 weeks and they have not gotten back to me. Assuming it has something to do with the recent surge of XRP yielding more customers using GateHub, however I'm at a loss as how to gain access to my funds. Wondering if anyone else has had an issue with this?

[Hail2030]

I was locked out due to 2FA. Contacted support on Dec 7. Provided the pics as requested and on Dec 8 they got back to me. 

[Mercury]

Unfortunately there is no one or anything we can do to help outside of the officially channels.

https://support.gatehub.net/hc/en-us