cherrmann Posted January 3, 2018 Share Posted January 3, 2018 I have been locked out of my gatehub account for 2 weeks. I lost my cell, which contained my DUO app used for 2 factor authentication. I got a new phone, and restored apps from a backup, however I need to set up my gatehub account all over again in DUO which requires the QR code scan or key. However I cannot get into my gatehub account to get the QR code or authentication key for DUO, because gatehub login asks for 2FA. So it's like going in circles. I contacted gatehub support to request that my 2FA be disabled on December 23. I followed all instructions and submitted the required ID verification. However I have not received any response. I have not been able to access my account for 2 weeks. Getting very frustrated... @enej when will support requests be answered? Link to comment Share on other sites More sharing options...
breakingbrownies24 Posted January 3, 2018 Share Posted January 3, 2018 @cherrmann I have the same issue as well. Locked out of my account. Still no response. Been a couple weeks since I submitted a few support tickets. Link to comment Share on other sites More sharing options...
nyc Posted January 3, 2018 Share Posted January 3, 2018 @enej@cherrmann Same issue here. Have followed up multiple times, and am pushing 4 weeks now with zero help. Link to comment Share on other sites More sharing options...
Xxegold Posted January 3, 2018 Share Posted January 3, 2018 Yep, having this exact issue. I had heard of gatehub having quick response times to tickets but it has been almost 3 weeks for me. Link to comment Share on other sites More sharing options...
XRP-JAG Posted January 3, 2018 Share Posted January 3, 2018 I'd imagine they are weeks behind with support tickets given xmas/new year, plus the massive upsurge in interest. When setting up 2FA they do give you a recovery key and say to print it off/write it down. Presumably you've not got that somewhere? Link to comment Share on other sites More sharing options...
Hail2030 Posted January 4, 2018 Share Posted January 4, 2018 I was locked out due to my 2FA no longer working since I switched phones and I contacted support on Dec 7 and they got back to me Dec 8. Maybe they're behind now due to new accounts. Link to comment Share on other sites More sharing options...
vvasquezsj1 Posted January 4, 2018 Share Posted January 4, 2018 I can login to my account but have to type in my 2FA verification code. I have the same issues and I'm trying to deactivate my 2FA from Gatehub. I created a ticket on 12/21/17, I'm not getting any response from their support team and I'm going on two weeks without a response. I hope it's because they are backed up and catching up with their tickets. Link to comment Share on other sites More sharing options...
songnhanhphuc Posted January 9, 2018 Share Posted January 9, 2018 On 12/19/2017 at 10:13 PM, TMB said: My situation is resolved, they responded to my mail and deactivated it. Thanks Gatehub! Dear TMB, can you share your photos that you sent to gatehub support succesful ? i was locked out by 2FA since 30/12/2017 but got no respose . I am so confused . thank you very much On 1/4/2018 at 1:22 PM, Hail2030 said: I was locked out due to my 2FA no longer working since I switched phones and I contacted support on Dec 7 and they got back to me Dec 8. Maybe they're behind now due to new accounts. hi Hail2030, can you share your photos that you sent to gatehub support succesful ? i was locked out by 2FA since 30/12/2017 but got no respose . I am so confused . thank you very much Link to comment Share on other sites More sharing options...
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