JR45 Posted January 2, 2018 Share Posted January 2, 2018 Note: This message was Sent on: 16/11/2017 & 03/12/2017 & 12/12/2017 & 17/12/2017 & 02/01/2017.. To: firstname.lastname@example.org CC:https://support.gatehub.net/hc/en-us/requests/new CC:https://www.xrpchat.com/topic/4156-gatehub-support-sla/ CC:https://www.reddit.com/r/gatehub Attn: Enej Pungercar Re:Ticket #275052, #164288, #68331... Account Access Please Help me to access my account. After log in I find that “GateHub verification request is rejected”. “Please check your email and spam folder for further instructions”. I have NOT received any email in relation to this. ...OR any email in relation to support requests EVER. I DO receive the generic replies after having raised a support ticket indicating that support is looking into the query and ….. “will get back to me”. So, in other words, I am receiving your emails OK. (If you send them). (Nothing in spam folder). As I am travelling and have changed my phone number, (and suspect this may be causing an issue), I have gone into settings to attempt to change the phone number on my profile... ...as this is on another screen, and nothing else about my profile has changed...I receive “Identity Error-No different from last profile” and cannot actually get to the section where I am able to change my phone number. I am stuck in a loop here. Therefore I am unable to enable 2FA. So; 1. Why was the original verification request rejected? 2. How can I submit another request for verification? 3. How can I change my phone number on profile? 4. How can I enable 2FA if I can not change my phone number? Thankyou, sincerely, JO. Re Ticket ID No. 68331. Note that this issue was resolved when I downloaded Chrome Browser. I was finally able to log in to my account! 17/12/2017 email@example.com Ticket ID # 162488 Query category: GateHub account verification. Dear Sir or Madam, Thank you for contacting GateHub support service. Average account verification time is 10 workdays. Please note that verification process may take longer in times of high influx of new registrations. GateHub identity verification is not mandatory for wallet use. Crypto transactions do not require a verified account. Bank transactions are reserved for fully verified accounts only. We kindly ask you to wait for our reply. More information. Most frequently asked questions. Kind regards, GateHub Support Service. Link to comment Share on other sites More sharing options...
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