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My XRP funds have vanished and others too!


ripplefunding
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I was using Exodus as a "wallet" temporarily until I received my Ledger Nano S. I shape shifted a total of 5 transactions into XRP on Exodus Eden over the past 2 days. This afternoon I clicked refresh and everything vanished. I know Exodus Eden is known to be a little sketchy still, but it has taken me quite a while to figure out how to even purchase XRP, so when I found Eden, I went with it. 

So my question is, I checked https://bithomp.com/explorer/ and all of my funds are showing and accurate, but just not live on Exodus Eden, and Exodus Eden says it is a Ripple server issue for Ripple to correct, so can I take my Ripple private key from my Exodus Eden wallet and import it to the Ledger Nano and retrieve all of my XRP funds back even though it's not showing on Exodus Eden? Or is it not so easy?  I just want to know that my XRP coins are still live with me and that I'm getting them back before this causes a divorce!  I'm in a panic mode as I've used Exodus and have bitcoin and have never encountered anything like this. If I can get things to work I'm ready to jump all in with Ripple.

Please...Any help or suggestions you could be so kind to give would be greatly appreciated. I just don't understand how the funds were live one moment on Exodus Eden and the next moment funds have vanished. This is a huge topic on other forums where this is happening to a lot of Ripple customers.

Thank you!

Kelli

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I'm not familiar with Exodus, but I can answer your specific questions.

No need to panic if you can still see your coins on bithomp and you have your key!

If you have your secret key, you can import it into a software wallet or online exchange that supports importing, but not the Nano S unfortunately. It doesn't deal with secret keys in the usual way. When you set up your wallet on the Nano, what you can do is use for example https://www.theworldexchange.net/ to send your XRP over from the Exodus wallet, but you'll need to leave the 20 XRP reserve behind.

 

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@at3n thank you for the fast response. Yes, all my coins are showing on bithomp but not on Exodus Eden. I can't move anything because I have nothing to currently move. With that said if there is nothing to worry about do the funds magically appear back? Or is there a server issue truly going on with Ripple/XRP that has caused this to happen to me and so many others?

On Exodus Eden I can import my private keys is this what you are talking about? But if I give this intel over an exchange is it not protected any longer?

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11 minutes ago, ripplefunding said:

@at3n thank you for the fast response. Yes, all my coins are showing on bithomp but not on Exodus Eden. I can't move anything because I have nothing to currently move. With that said if there is nothing to worry about do the funds magically appear back? Or is there a server issue truly going on with Ripple/XRP that has caused this to happen to me and so many others?

On Exodus Eden I can import my private keys is this what you are talking about? But if I give this intel over an exchange is it not protected any longer?

As far as I know, Eden is a service in the early stages of development and not recommended to use as a stable and reliable wallet.

If you know your public key you should go and check that address at xrpcharts.com. If they're there, then you have them. I'd wait on Exodus to suck less. 

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Because you can see the funds on bithomp and you have the secret key, you can use any wallet software to access and move funds from your wallet, even if Exodus doesn't show them.

You're right to be concerned about safety of exchanges, so what I would suggest is to use another wallet software or an online service that you trust, if any. Do you have the Nano yet? If you do, then set up the Ripple wallet on it, and find out your new wallet address. Then, using some other software, like for example Rippex, or https://github.com/jatchili/minimalist-ripple-client, or https://www.theworldexchange.net/. Or any other wallet software that you are able to use. With any of these, you can import the secret key of the Exodus wallet, and then instruct them to move your XRP to your new wallet.

Yes, there are dangers with trusting other software, but you've got to trust someone, especially when you're in this unfortunate situation.

Edited by at3n
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Thanks for the advice. Strange is that I did get a response back from Exodus and was advised that it's not Exodus that it's Ripple servers having issues connecting and timing out. I did check multiple servers with XRP Ripple and all were timing out.

 

I'm truly new to this and looking for a long term investment, but this has me worried out of my mind. It's not like cash in hand or my bank. I believe in this, so I'm going to try to figure something out to get all the funds back into a cold storage wallet. Which is suppose to be the safest method?

 

I just got the Ledger Nano and plan to set that up in a couple hours. I heard that if someone has your private keys then they can take all your funds and run to Vegas never to be seen again. :) 

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In order for Exodus to get the information about your wallet, it needs to communicate with an existing Ripple server (there are several). It may be true that the one(s) that Exodus is trying to connect to isn't working at the moment for some reason, or maybe it's timing out too quickly, hard to say. In any case, your funds do not depend on any one server being online at any given time, they're all stored on the XRP Ledger which is duplicated across multiple servers (not all owned by Ripple).

The safest method of storage is a matter of debate, and really depends on your personal circumstances and computing skill. Most would agree that either a cold wallet or a hardware wallet is best, but both have their own pros and cons. For the majority of users I would recommend a hardware wallet. Either is better than an online or software wallet, for sure. But hey, don't take my word for it, make sure you research everything yourself and decide for yourself what the best solution is.

Yes, it's true that if anyone discovers your secret key they can take full control of your wallet. They can send your funds to their own wallet or even lock you out of it completely. How you store your secret key is the most important decision to make, and also how you store your backups of your secret key.

Once you decide which software to use to transfer your XRP to the Nano, make sure you transfer everything (except 20 XRP) and never use the old wallet again. That way, even if your secret key is compromised, they won't be able to do anything with it.

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Hold on everyone... flushed out terminal input a new ip and name server to ripple and guess what I have all my funds. Further more proves

that Ripple XRP is the problem and not Exodus Eden. I want to thank everyone for time spent trying to help. a newbie like me. I will now move all my funds to a cold storage

like Nano. Happy New Year!

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