Poloniex Deposit Not Showing Up?

[moondance]

I helped a friend get set up on Poloniex where I also have an account. I sent over 20.15 XRP (20 after 0.15 fee) to his public wallet. The transaction says it was completed on my end, and I verified that his wallet address has 20 XRP on Bithomp, but for some reason the XRP are still not showing up on his Poloniex balance. Anyone know what might be up? I opened a ticket but from what I've heard from others I'm not expecting a response any time soon or ever.

 

EDIT: his account is verified as well if that matters

Edited December 30, 2017 by moondance

[panmores]

7 minutes ago, moondance said:

I helped a friend get set up on Poloniex where I also have an account. I sent over 20.15 XRP (20 after 0.15 fee) to his public wallet. The transaction says it was completed on my end, and I verified that his wallet address has 20 XRP on Bithomp, but for some reason the XRP are still not showing up on his Poloniex balance. Anyone know what might be up? I opened a ticket but from what I've heard from others I'm not expecting a response any time soon or ever.

 

EDIT: his account is verified as well if that matters

How long ago did you send? Give it some time. If not a native Ripple wallet address, depending on the exchange, deposits and withdrawals might take a little longer in times of many transactions...

[moondance]

It's been about 10-11 hours.