Gatehub 2FA Deactivation

[breakingbrownies24]

How long does it take GateHub to deactivate your 2FA so you can login into your account?

Issue was accidently removed Authenticator from phone. Need to get into to adjust and re-add 2FA.

Thanks

[mrcarrot]

Oh god, good luck.  I've had a support ticket open for 2 weeks and they haven't even responded yet. 

[breakingbrownies24]

@mrcarrot that's quite a bit of time; same issue or different? I'm hoping sooner than later for the both of us. You would think being locked out of an acct would take high priority seeing that's how people put  money into to GateHub.

[mrcarrot]

2 minutes ago, breakingbrownies24 said:

@mrcarrot that's quite a bit of time; same issue or different? I'm hoping sooner than later for the both of us. You would think being locked out of an acct would take high priority seeing that's how people put  money into to GateHub.

Different issue, but still "High" priority.  In those 2 weeks, this is the only response that I've gotten:

Quote

Dear GateHub customer,

Recently we have experienced a high influx of new users and ticket requests. Unfortunately, we could not respond to every request in a reasonable time frame.

We would like to apologise for our unresponsiveness in past weeks.

We kindly ask you to reply to this email, had your issue not been resolved. If your issue has been resolved, please do not reply to it.

Best wishes for a happy holiday season and a happy New Year!

Sincerely,

 

Ziga

 

Edited December 29, 2017 by mrcarrot
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[breakingbrownies24]

Yeah, that's their default message everywhere. Hoping they hire more help. Thanks for your reply @mrcarrot ...