Secure your GateHub account

[GateHub]

Hello everybody,

to secure your accounts we urge all our users to NOT reuse their passwords and to turn on two-step authentication.

You are strongly advised to set up 2-factor authentication (2FA). This is an additional security measure to ensure you are the only one who can access your wallet. Below are the instructions on how to set up 2FA.
 

• Download the Authy or Google Authenticator app to your mobile device.

• Login to your GateHub account and navigate to settings -> security -> 2FA and turn it on.

• Open your authentication app and scan the on-screen QR code.

• Follow the on-screen instructions to finish the process.

Once 2FA is enabled, you will be prompted to input the verification code generated by the authentication app on your mobile device.

This step will provide a higher level of security for your account.

[faz]

done thanks ...

[tulo]

I did it long time ago, but I always wondered what happens if I lose the phone?

I have only Ripple Accounts and their secrets, but still can be annoying...

[GateHub]

47 minutes ago, tulo said:

I did it long time ago, but I always wondered what happens if I lose the phone?

I have only Ripple Accounts and their secrets, but still can be annoying...

Hey tulo,

according to Authy, this is what you do if you lose your phone:

Quote

Go to: https://www.authy.com/phones/reset. After you buy a new phone simply re-install the App and all accounts will be synchronized back.

Google Authenticator App addresses this here: https://support.google.com/accounts/answer/1066447?hl=en

 

[LetHerRip]

• Download the Authy or Google Authenticator app to your mobile device.

• Login to your GateHub account and navigate to settings -> security -> 2FA and turn it on.

• Open your authentication app and scan the on-screen QR code.

• Follow the on-screen instructions to finish the process.

 

The page says its off, there is no place to turn it on or am I missing something?

Edited May 19, 2016 by LetHerRip

[faz]

scan the qr code put in the number it sends to your phone and it turns on automatically , 

[LetHerRip]

2 hours ago, faz said:

scan the qr code put in the number it sends to your phone and it turns on automatically , 

I tried this, but I'm getting code error when inputting the authy code give after the qr scan. Gatehub?

[faz]

worked ok for me , probably best to message gatehub then ... 

[Hodor]

13 hours ago, LetHerRip said:

I tried this, but I'm getting code error when inputting the authy code give after the qr scan. Gatehub?

It's been a while, but I had to do two things - in addition to using authy, I had to download and install a qr scanner for it all to work together. 

[kanaas]

It's been a while, but I had to do two things - in addition to using authy, I had to download and install a qr scanner for it all to work together. 

Google authenticator works best for me

[LetHerRip]

8 hours ago, kanaas said:

Google authenticator works best for me

Just tried that and getting code error aswell? @gatehub @enej

[enej]

39 minutes ago, LetHerRip said:

Just tried that and getting code error aswell? @gatehub @enej

Hi, could you please tell me what's the error message you receive?

Thanks

[LetHerRip]

11 hours ago, enej said:

Hi, could you please tell me what's the error message you receive?

Thanks

Hi, I input the code, it shows saving for like a split second and  then that the code was wrong. Tried both authy and google authenticator for scanning the qr code but the code in get from the apps constantly shows up as wrong in gatehub.

[metalcaptain]

I changed the device and I need to re-read the QR code to log in. But the QR code does not appear when logging in?

[namini]

metalcaptain I replied to you on the other thread. It's not as simple as that.

You should have a google authenticator recovery code, but probably you didn't save it?

You can also look at:

https://www.cnet.com/how-to/how-to-move-google-authenticator-to-a-new-device/

https://support.google.com/accounts/answer/1187538?hl=en

or you can try to contact Gatehub.

Edited May 18, 2017 by namini