Lost 18k coins from Qrypto during withdraw

[se7en]

I have a account on QRYPTOS and Binance.

I did a test transfer of 200 XRP and got it says processed and gave me this hash on their dashboard: https://xrpcharts.ripple.com/#/transactions/F34B2C6CAD2235CB8B88720885A488ECFA917698B6FC79EFB3F4AC34A7D7557B. This went through and it showed up in Binance quickly.

I then did another on 12/17  transfer of 18109.217 nothing happened for 3 days so i clicked cancel.

Then i did another on 12/20 for 18109.217 and got a confirmation and it says processed with this has on their dashboard:

https://xrpcharts.ripple.com/#/transactions/E165F9B62E1437FF42F2CE2E5E23F182A63970A72AB5248337B9C4D062E9BDA1

As you can see its not valid and im missing the XRP from both exchanges.

When you with draw XRP from Qryptos, it requires a Destination Tag so i made sure not to miss this part.  

I have emailed the support and nothing for for 8 hours now. Any ideas?