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Deposited ETH into GateHub wallet yesterday, but it still hasn't shown up in my wallet.


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I submitted support requests and I haven't heard anything.

Its been over 24 hours and I still don't have my ETH.

I transferred 0.12096282 ETH from GDAX to GateHub around 2:30pm yesterday.  It still hasn't shown up.

When I check ETHERCHAIN, it says there have been 5,763 confirmations.




Why is it taking so long?  I intended buying Ripple when it was less than 80 cents, but that ship has sailed.  Now its well over a dollar.  All this time waiting is costing me money!!!!

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I don't know where else to go.  I opened a support ticket with GateHub and I've responded 2 additional times to it, yet no answer.

This is the second time I've had to open a support ticket with them and in both instances, I've never received any responses.

Do they even check their support tickets?

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This is the response I received.




Dear Sir or Madam,

Thank you for contacting GateHub support service. This is an informative auto-reply.

What you must know if this was your first deposit to a ripple wallet.

Crypto currency processing time

XRP deposits will normally be credited within minutes.

Other cryptocurrency (BTC, ETH,DASH,...) deposits will normally be deposited within one hour since being first confirmed on the corresponding network (Bitcoin or Ethereum/Classic).

It can sometimes take more however: up to a few hours is still normal in some (rare) circumstances.
More information.

Your transaction should be processed within the specified time frame.
In case of delays, please see our news board or reply to this email.

Supported currencies.

Most frequently asked questions.

Kind regards,
GateHub Support Service.



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