Deposited ETH into GateHub wallet yesterday, but it still hasn't shown up in my wallet.

[rmander4]

I submitted support requests and I haven't heard anything.

Its been over 24 hours and I still don't have my ETH.

I transferred 0.12096282 ETH from GDAX to GateHub around 2:30pm yesterday.  It still hasn't shown up.

When I check ETHERCHAIN, it says there have been 5,763 confirmations.

 

WHERE IS MY ETH?

 

Why is it taking so long?  I intended buying Ripple when it was less than 80 cents, but that ship has sailed.  Now its well over a dollar.  All this time waiting is costing me money!!!!

[mazibee]

I am also in the same boat, Its been over 22 hours and etherscan is showing 5226 confirmations. (Coinbase to Gatehub)

When I stared the XPR was 0.70 and now 1.15

 

[rmander4]

I don't know where else to go.  I opened a support ticket with GateHub and I've responded 2 additional times to it, yet no answer.

This is the second time I've had to open a support ticket with them and in both instances, I've never received any responses.

Do they even check their support tickets?

[mazibee]

This is the response I received.

 

Quote

 

Dear Sir or Madam,

Thank you for contacting GateHub support service. This is an informative auto-reply.

What you must know if this was your first deposit to a ripple wallet.

Crypto currency processing time

XRP deposits will normally be credited within minutes.

Other cryptocurrency (BTC, ETH,DASH,...) deposits will normally be deposited within one hour since being first confirmed on the corresponding network (Bitcoin or Ethereum/Classic).

It can sometimes take more however: up to a few hours is still normal in some (rare) circumstances.
More information.

Your transaction should be processed within the specified time frame.
In case of delays, please see our news board or reply to this email.

Supported currencies.

Most frequently asked questions.

Kind regards,
GateHub Support Service.

 

 

[rmander4]

If you notice, the email says, 

Quote

In case of delays, please see our news board or reply to this email.

I've replied twice.

Still nothing.

[Mac]

Same story here. My transactions says:

"RIPPLE DATA ERROR

Unable to retrieve transactions from Ripple Data API

Please try again later"

Whatever that means 

 

[rmander4]

I'm freaking out man.  A hundred bucks is a lot to me.

[lagi]

Same boat here. Seems like @gatehub is crashing and burning.. so many angry people on SM. no updates in the last 24h on what is going on...

does not look good.

[rmander4]

What is SM?

[Mac]

Technical issues with Gatehub and Luno (any may be others for other folks) are costing me value. Herein lies the "scam" with crypto trading - the exchanges themselves. 

[vpat]

Me to. 24 hours now. Stuck!! I can see succes on etherscan.io but nothing in wallet. Any setting required? I have already set trust. 

[Mac]

Wait for three days and then send them a Dear John email

[Leon]

Same here. Transferred more then 24 hours ago. Still no sign of the ether in my wallet. 

[vpat]

Mine creditted in the night. Done!!