Withdraw XRP lost

[Johnsrp]

Dear all related,

I have problem with XRP withdrawal at bitfinex. 

AT 20 Dec 2017, I done withdrawal and bitfinex say complete. But I do not see at my receive address.

Note: I double check my XRP address and Destination tag. All are correct. 

But at Finex detail TX id then I check at XPC tool, it show nothing seems like transaction is not made.

https://ripple.com/build/ripple-info-tool/#2E625E2FE9FDD8852855A1AEB0EA672AF4EB0B91491021C68648AAFFB412A4C1

I send to finex support, but still no reply. Anyone have same issue and how to check ripple transaction by tag ID?

Thanks in advance.