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Transfered ETH from Coinbse to GateHUB - No Luck

mazibee

By mazibee,
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mazibee

mazibee

Posted
Posted

Hi All,

I have transferred ethereum from my coinbase account to gatehub ETH to buy ripple yesterday but till now they are not appearing in my hatehub account.

On the otherside they have been deducted from my Coinbase account and the Transaction is successful

I have submitted a ticket but got a general response and have no idea whats going behind the scenes
 

Quote

 

Dear Sir or Madam,

Thank you for contacting GateHub support service. This is an informative auto-reply.

What you must know if this was your first deposit to a ripple wallet.

Crypto currency processing time

XRP deposits will normally be credited within minutes.

Other cryptocurrency (BTC, ETH,DASH,...) deposits will normally be deposited within one hour since being first confirmed on the corresponding network (Bitcoin or Ethereum/Classic).

It can sometimes take more however: up to a few hours is still normal in some (rare) circumstances.
More information.

Your transaction should be processed within the specified time frame.
In case of delays, please see our news board or reply to this email.

Supported currencies.

Most frequently asked questions.

Kind regards,
GateHub Support Service.

 

 

Please can someone help me as its driving me crazy and its more than 12 hours

Thanks once again

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mazibee
mazibee

Just to update everyone. I just logged in my Gatehub account and what I found Ethereum Balance showing in it. I have not received any notification email from gatehub. I am extremel

TeaJay
TeaJay

@doitallman   PM me if your still having issue. Had the same problem and it's a helpless feeling. You can fix it as long as you sent the correct currency to the correct wallet.

Justlearning
Justlearning

I'm with you. This crap sucks. I wish I knew how to help. Wishing everyone the best.

mazibee

mazibee

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Please can someone tell me what should I do.

More than 22 hours and still the same, I am pulling my hairs.

I have no idea when  I  will get my Ether in the gatehub account will be before Christmas holidays , during Christmas Holidays or in the new Year.

 

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Joeben22

Joeben22

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Posted

I'm having the same issue. BTC from coinbase to Gatehub. Coinbase has confirmed  the BTC was sent but nothing showing up in Gatehub. It keeps asking me to set trust but I don't know what "gateway/ripple address" I'm supposed to input when doing this.

Not trying to hijack your thread mazibee but I figured this would bump for you and hopefully solve the problem we are both experiencing.

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Addison

Addison

Posted
Posted

I was planning to move a bunch of ETH into Gatehub yesterday. I'd heard there were issues, so I sent just 0.1 from Bitstamp and 0.11 from GDAX. I was hoping one would be faster than the other. It's been about 15 hours now. Both transactions show as "success" on etherscan.io and have thousands of confirmations. Of course neither show in my Gatehub ETH wallet.

It seems really suspicious that they have my ETH but are not letting me access it. 

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mazibee

mazibee

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1 hour ago, Joeben22 said:

I'm having the same issue. BTC from coinbase to Gatehub. Coinbase has confirmed  the BTC was sent but nothing showing up in Gatehub. It keeps asking me to set trust but I don't know what "gateway/ripple address" I'm supposed to input when doing this.

Not trying to hijack your thread mazibee but I figured this would bump for you and hopefully solve the problem we are both experiencing.

Thanks Joeben22,

Its more than 46 hours and still no luck.

I have emailed them few times, nothing else I can do except wait , wait and wait.

I have lost so much in this wait. Ethereum is down drastically and XRP gone up, so loss doubled.

I think Gatehub support team should resolve this issue as soon as possible.

These exchanges are in their early days, they should try to make their support team more robust to have satisfied customers.

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Joeben22

Joeben22

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1 minute ago, mazibee said:

Thanks Joeben22,

Its more than 46 hours and still no luck.

I have emailed them few times, nothing else I can do except wait , wait and wait.

I have lost so much in this wait. Ethereum is down drastically and XRP gone up, so loss doubled.

I think Gatehub support team should resolve this issue as soon as possible.

These exchanges are in their early days, they should try to make their support team more robust to have satisfied customers.

I agree completely. I read several good things about Gatehub but I have seen nothing good thus far. Granted I'm new to this but they don't make anything very user friendly. Their tutorials are like reading  a foreign language.

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Justlearning

Justlearning

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Posted

I am super frustrated. I am having the same issue from my Jaxx Wallet to gatehub (ETH). Thought I did something wrong, now I'm believing it's all on them (Gatehub)....It's been 10+ hours. You're right Mazibee, you have lost because of this delay (as have all of us). I now understand the importance of instant transactions. 

If there's a solution, please put it out there.

Let's stay positive....

Justlearning

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mazibee

mazibee

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Posted (edited)

2 days 11 hrs ago (14017 block confirmations) on the https://etherscan.io

No sign of ETH on Gatehub and No idea how long I have to wait, as from the other users posts there are customers are still waiting for more than 3 days  :(:( its a VERY BAD customer support from Gatehub.

In the menatime what I have done is,  I transfererd some more ETH from my coinbase account to gatehub using shapeshift.io (Initially when I made my  initial transaction shapeshift was not ofefreing ETH>XPR conversion , otherwise I would have used that option) and it was instant,  ripple wallet was unlocked. I also have set set trust for GATEHUB ETH hinking that might resolve my problem but its the same as before :(

Any idea whether Gatehub will be open during Christmas period?

Edited by mazibee
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doitallman

doitallman

Posted
Posted

Look for all this BS it said that to fund your wallet with ETH and I did over 400$. Now Im hearing that you have to have 20 to activate it. What the hell did I do wrong? I have all this money in limbo and I get generic support messages saying the same thing over and over. When do we get help or is this a drowning business

 

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