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New to Gatehub all my ETH and XRP missing within minutes

Addison

By Addison,
in Problem Solving

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Addison

Addison

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Today I finally migrated to Gatehub from Ripple Trade. I immediately sold all my XRP for ETH. I clicked on 'all available' and sold. Moments later I had some ETH in Gatehub Fifth,  and 24.98 XRP remaining in Ripple. And then everything disappeared. I had 0 XRP, and my Gatehub Fifth and Snap Swap gateway connections disappeared along with all my ETH and transaction history.

I'm new to this, but still pretty dumbfounded, can someone help me understand what just happened? I want my ETH back.

I thought that maybe the issue was because my XRP dropped below 25, so I've added 50 from Bitstamp. How do I recover my missing ETH?

 

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