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BTC transaction to poloniex


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Sent some BTC from my ripple wallet on gatehub to poloniex transaction says completed on gatehub but nothing on poloniex is showing. Been on block chain.info and that says the destination address has not been used. So it seems stuck is there anything I can do to reverse the transaction it get the money sent. Contacted gatehub support been several days now and heard nothing can anyone help. 

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