Problem with 2FA deactivation

[TMB]

Good afternoon,

I would like to know how long the procedure is before Gatehub is responding to tickets.

Sunday I lost my phone with my 2FA. I have send my 'selfie' with my ID to the support e-mail so they could confirm it is indeed me who is asking to deactivate it.

I have not heard anything since.

If I am too impatient please tell me, but I just want to use my account. 

Kind regards,

Tim B

 

 

Edited December 19, 2017 by TMB

[Green-Ninh]

Hi Tim B

I same as your position, i was sent picture to them but not yet receive any response.

 

 

[TMB]

Hello Green-Ninh,

Good too see that I am not the only one having this problem.

I didn't know there were so many people having the same problem.

@enej Is there anything you could do to help us with this situation?

[TMB]

My situation is resolved, they responded to my mail and deactivated it.

Thanks Gatehub!

[songnhanhphuc]

congratulation TMB

Can you share your succesful experience ? I faced the same problem from 30/12/2017 until now ( 7/1/2018) . No reply from Gatehub support.

1. for how long did they deactive your 2FA ?

2. What is your content you sent to them ? ( photo ? ID ? what is the ID ? how to add the ID , the text and date attached to the photos?)

Thank you very much.