TMB Posted December 19, 2017 Share Posted December 19, 2017 (edited) Good afternoon, I would like to know how long the procedure is before Gatehub is responding to tickets. Sunday I lost my phone with my 2FA. I have send my 'selfie' with my ID to the support e-mail so they could confirm it is indeed me who is asking to deactivate it. I have not heard anything since. If I am too impatient please tell me, but I just want to use my account. Kind regards, Tim B Edited December 19, 2017 by TMB Link to comment Share on other sites More sharing options...
Green-Ninh Posted December 19, 2017 Share Posted December 19, 2017 Hi Tim B I same as your position, i was sent picture to them but not yet receive any response. Link to comment Share on other sites More sharing options...
TMB Posted December 19, 2017 Author Share Posted December 19, 2017 Hello Green-Ninh, Good too see that I am not the only one having this problem. I didn't know there were so many people having the same problem. @enej Is there anything you could do to help us with this situation? Link to comment Share on other sites More sharing options...
TMB Posted December 19, 2017 Author Share Posted December 19, 2017 My situation is resolved, they responded to my mail and deactivated it. Thanks Gatehub! Link to comment Share on other sites More sharing options...
songnhanhphuc Posted January 7, 2018 Share Posted January 7, 2018 congratulation TMB Can you share your succesful experience ? I faced the same problem from 30/12/2017 until now ( 7/1/2018) . No reply from Gatehub support. 1. for how long did they deactive your 2FA ? 2. What is your content you sent to them ? ( photo ? ID ? what is the ID ? how to add the ID , the text and date attached to the photos?) Thank you very much. Link to comment Share on other sites More sharing options...
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