Green-Ninh Posted December 17, 2017 Share Posted December 17, 2017 In the morning 16/Dec/2017 , I can not login my account Gatehub due to wrong verification code. I don't know why ? last night i also access normally. I sent ticket to support@gatehub.net , I got a reply : they ask me to take a photo of myself while holding a piece of paper with "GateHub 2FA disable" message (with current date) and my ID. I followed the instructions and now i am worry about how long it took to access my account Anybody can help me? Thanks Link to comment Share on other sites More sharing options...
Green-Ninh Posted December 17, 2017 Author Share Posted December 17, 2017 I saw many bad comment for Gatehub service from people like as below, How can i have access my account, my wallet have 700$ : rBqQKotC3zE4ZjpYvrC6u4nZd1FuDwTBGf Link to comment Share on other sites More sharing options...
Green-Ninh Posted December 17, 2017 Author Share Posted December 17, 2017 (edited) Hi @enej @klasurekar @gatehub @Hodor @namini @Xi195 @cmbartley @Mercury Sorry for bothering all of you, pardon me! if you don't care this matter My ticket ID # 142552 ( Wrong verification code/ 2FA Deactivation) I re-sent my 'selfie' with my ID and current date is today 20/Dec/2017 to request disable 2FA. My account was lock 5 days ago. Could you help me to resolve with this situation or does anyone know what the best way to contact someone from Gatehub.net? Thanks Edited December 20, 2017 by Green-Ninh Link to comment Share on other sites More sharing options...
cmbartley Posted December 21, 2017 Share Posted December 21, 2017 Hi @Green-Ninh unfortunately you will have to wait for support to respond to you by email. They should be able to help you. You can try to reach out by Twitter but they are pretty unresponsive and busy. If you wrote down your secret key you can use Rippex or another wallet to access your xrp without going through gatehub. Mercury and Green-Ninh 2 Link to comment Share on other sites More sharing options...
Mercury Posted December 21, 2017 Share Posted December 21, 2017 Hello @Green-Ninh as stated by @cmbartley this issue is solely in the hands of Gatehub. I have seen some evidence of increased resources being directed to support, so hopefully this will help. Sorry to be of so little help Green-Ninh and cmbartley 1 1 Link to comment Share on other sites More sharing options...
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