Guest Posted April 30, 2016 Share Posted April 30, 2016 Hello to everyone! I have a problem , I deleted accidentally two fact auth for my gatehub account. I just migrated my two ripple accounts there . How can I access my account? I have the ripple secret key! But I don t have the gatehub secret key. Just the Username and the password! Anyone? Thank You! Link to comment Share on other sites More sharing options...
T8493 Posted April 30, 2016 Share Posted April 30, 2016 22 minutes ago, NTNT said: Hello to everyone! I have a problem , I deleted accidentally two fact auth for my gatehub account. I just migrated my two ripple accounts there . How can I access my account? I have the ripple secret key! But I don t have the gatehub secret key. Just the Username and the password! Anyone? Thank You! Send an email to support@gatehub.net Link to comment Share on other sites More sharing options...
Guest Posted April 30, 2016 Share Posted April 30, 2016 Thank you!!! Link to comment Share on other sites More sharing options...
enej Posted April 30, 2016 Share Posted April 30, 2016 2 hours ago, NTNT said: Hello to everyone! I have a problem , I deleted accidentally two fact auth for my gatehub account. I just migrated my two ripple accounts there . How can I access my account? I have the ripple secret key! But I don t have the gatehub secret key. Just the Username and the password! Anyone? Thank You! Hi NTNT, as long as you have recovery key or password your wallets are safe. Our support will guide you through the process of disabling 2FA, just send an email to support@gatehub.net. Kind regards, Enej Link to comment Share on other sites More sharing options...
MK78 Posted June 8, 2017 Share Posted June 8, 2017 (edited) On 5/1/2016 at 3:19 AM, enej said: Hi NTNT, as long as you have recovery key or password your wallets are safe. Our support will guide you through the process of disabling 2FA, just send an email to support@gatehub.net. Kind regards, Enej Hi @enej @gatehub @gregor I also have similar issue: I have the user, password and recovery key but need to disable 2FA. I have sent an email to gatehub support 10 days ago but still haven't received a response. Can you please help? Edited June 13, 2017 by MK78 Link to comment Share on other sites More sharing options...
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