Useless GateHub support

[piccinato]

Hello, everybody.

I made an international wire transfer to GateHub's bank account two weeks ago. The money hasn't been credited to my wallet yet so, during the last three or four days, I've been contacting GateHub's support daily without receiving answers—besides the canned ones—or information about my deposit.

What are my options? Is this normal? Has something like this happened to someone else too?

-G

[zenkert]

ATTENTION
For inquiries about user-specific GateHub problems, please see the GateHub support website:
https://support.gatehub.net/hc/en-us

[piccinato]

Have you even read my post?

[Tonnie]

haha, thats the usual reaction I read on this forum. But seriously guys wtf is going on with GateHub. I know this is not a Gatehub-community, but isn't it strange not to discuss these things here. Gateways like Gatehub are the only way to get started and buy some xrp...

[zenkert]

18 hours ago, piccinato said:

Have you even read my post?

Yes, of course, hence my answer, which is the Pinned post in "Problem solving".
 

[piccinato]

And how is your answer helpful, exactly? Or the pinned post for that matter? I'm asking for options to contact GateHub staff other than using their support page considering I've been doing so—repeatedly—for several days.  I'm also asking if this happened to someone else and if this is normal. I didn't catch that in your answer or the pinned post.

Anyone from GateHub reading this? @enej? Are you there?

[Lumpy]

1 hour ago, piccinato said:

And how is your answer helpful, exactly? Or the pinned post for that matter? I'm asking for options to contact GateHub staff other than using their support page considering I've been doing so—repeatedly—for several days.  I'm also asking if this happened to someone else and if this is normal. I didn't catch that in your answer or the pinned post.

Anyone from GateHub reading this? @enej? Are you there?

Hi picchiato, I have issue too with Gatehub for a corporate account verification. It's been more than 9 days now since I have started the process.

I guess they have a high volume of demands right now, given the enthusiasm around BTC and crypto.

Gatehub is a very serious organisation. It will come, just wait...

Edited December 6, 2017 by Lumpy

[Lumpy]

If their ticketing system is incremental, they receive 335 support tickets from yesterday 21h45 GMT+2 to today 11h48 GMT2

Peace

Edited December 6, 2017 by Lumpy

[piccinato]

51 minutes ago, Lumpy said:

Gatehub is very serious organisation. It will come, just wait...

That's comforting. Thanks, Lumpy.

[Lumpy]

2 minutes ago, piccinato said:

That's comforting. Thanks, Lumpy.

What can you do? Nothing...

Maybe go to see them : Suite 48 88-90 Hatton Garden, London, EC1N 8PN

[Lumpy]

Have you put the gatehub ref on your transfer BTW? @piccinato

Edited December 6, 2017 by Lumpy

[piccinato]

Yes.

Edited December 12, 2017 by piccinato
The issue has been resolved.