piccinato Posted December 5, 2017 Share Posted December 5, 2017 Hello, everybody. I made an international wire transfer to GateHub's bank account two weeks ago. The money hasn't been credited to my wallet yet so, during the last three or four days, I've been contacting GateHub's support daily without receiving answers—besides the canned ones—or information about my deposit. What are my options? Is this normal? Has something like this happened to someone else too? -G Link to comment Share on other sites More sharing options...
zenkert Posted December 5, 2017 Share Posted December 5, 2017 ATTENTION For inquiries about user-specific GateHub problems, please see the GateHub support website:https://support.gatehub.net/hc/en-us Link to comment Share on other sites More sharing options...
piccinato Posted December 5, 2017 Author Share Posted December 5, 2017 Have you even read my post? Link to comment Share on other sites More sharing options...
Tonnie Posted December 5, 2017 Share Posted December 5, 2017 haha, thats the usual reaction I read on this forum. But seriously guys wtf is going on with GateHub. I know this is not a Gatehub-community, but isn't it strange not to discuss these things here. Gateways like Gatehub are the only way to get started and buy some xrp... MrEman 1 Link to comment Share on other sites More sharing options...
zenkert Posted December 6, 2017 Share Posted December 6, 2017 18 hours ago, piccinato said: Have you even read my post? Yes, of course, hence my answer, which is the Pinned post in "Problem solving". Link to comment Share on other sites More sharing options...
piccinato Posted December 6, 2017 Author Share Posted December 6, 2017 And how is your answer helpful, exactly? Or the pinned post for that matter? I'm asking for options to contact GateHub staff other than using their support page considering I've been doing so—repeatedly—for several days. I'm also asking if this happened to someone else and if this is normal. I didn't catch that in your answer or the pinned post. Anyone from GateHub reading this? @enej? Are you there? Link to comment Share on other sites More sharing options...
Lumpy Posted December 6, 2017 Share Posted December 6, 2017 (edited) 1 hour ago, piccinato said: And how is your answer helpful, exactly? Or the pinned post for that matter? I'm asking for options to contact GateHub staff other than using their support page considering I've been doing so—repeatedly—for several days. I'm also asking if this happened to someone else and if this is normal. I didn't catch that in your answer or the pinned post. Anyone from GateHub reading this? @enej? Are you there? Hi picchiato, I have issue too with Gatehub for a corporate account verification. It's been more than 9 days now since I have started the process. I guess they have a high volume of demands right now, given the enthusiasm around BTC and crypto. Gatehub is a very serious organisation. It will come, just wait... Edited December 6, 2017 by Lumpy Link to comment Share on other sites More sharing options...
Lumpy Posted December 6, 2017 Share Posted December 6, 2017 (edited) If their ticketing system is incremental, they receive 335 support tickets from yesterday 21h45 GMT+2 to today 11h48 GMT2 Peace Edited December 6, 2017 by Lumpy Link to comment Share on other sites More sharing options...
piccinato Posted December 6, 2017 Author Share Posted December 6, 2017 51 minutes ago, Lumpy said: Gatehub is very serious organisation. It will come, just wait... That's comforting. Thanks, Lumpy. Link to comment Share on other sites More sharing options...
Lumpy Posted December 6, 2017 Share Posted December 6, 2017 2 minutes ago, piccinato said: That's comforting. Thanks, Lumpy. What can you do? Nothing... Maybe go to see them : Suite 48 88-90 Hatton Garden, London, EC1N 8PN Link to comment Share on other sites More sharing options...
Lumpy Posted December 6, 2017 Share Posted December 6, 2017 (edited) Have you put the gatehub ref on your transfer BTW? @piccinato Edited December 6, 2017 by Lumpy Link to comment Share on other sites More sharing options...
piccinato Posted December 6, 2017 Author Share Posted December 6, 2017 (edited) Yes. Edited December 12, 2017 by piccinato The issue has been resolved. Link to comment Share on other sites More sharing options...
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