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xrp deposit to bithumb missing?


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I deposited 2,812.67089 XRP to Bithumb from Kraken in 29 Nov.
According to the ripple network the transaction was successful.


While I can not see the balance from my Bithumb account, I raised a ticket to ask Bithumb.
and was replied the following message.

 "We can't find XRP history on November 29, 2017 4:40 AM. 
 So please check this out and explain this in detail . 
 Would you reply to this?"
 I provided the ripple xrpchats link above, but Bithumb still replied me that they can not find the deposit.
 I am so frustrated with this message, any suggestion I can do to find my XRP deposit back?
 Thanks a lot.

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