xrp deposit to bithumb missing?

[kai]

I deposited 2,812.67089 XRP to Bithumb from Kraken in 29 Nov.
According to the ripple network the transaction was successful.

https://xrpcharts.ripple.com/#/transactions/A1AEE80DC9C1CD4EBB6CBBB5F22C15FD2D2ACF95D8520D38486BE9F30CA3566E

While I can not see the balance from my Bithumb account, I raised a ticket to ask Bithumb.
and was replied the following message.

 "We can't find XRP history on November 29, 2017 4:40 AM. 
 So please check this out and explain this in detail . 
 Would you reply to this?"
 
 I provided the ripple xrpchats link above, but Bithumb still replied me that they can not find the deposit.
 
 I am so frustrated with this message, any suggestion I can do to find my XRP deposit back?
 Thanks a lot.
 

[nikhil2255850]

Did you get your xrp back i am facicing same problem 

[nikhil2255850]

I you got your xrp back please reply me