jake619 Posted December 1, 2017 Share Posted December 1, 2017 Guys, I set up my Gatehub account and tried to send BTC to my Gatehub BTC address BEFORE the wallet was activated with the 20 XRP's. About 3 hours later I got the XRP's in there but the BTC never appeared. Did I lose it? The Coinbase transaction showed it went through/25 confirmations . Is Gatehub smart enough to figure out what I did and fix it? Really going to suck if that BTC is lost. Link to comment Share on other sites More sharing options...
namini Posted December 1, 2017 Share Posted December 1, 2017 it's probably just slow, during btc backlog it used to take up to 24h, worst case you'll have to contact support and they will fix it for you. Just wait 24h to see if it arrives. Link to comment Share on other sites More sharing options...
jake619 Posted December 1, 2017 Author Share Posted December 1, 2017 Thanks. I hope you're right! As far as contacting support, I did open a ticket (with Gatehub) and got the email back with a ticket number, but when I log in to their support page there is no online view into it. Do you know if the only method to work the ticket is thru email replies? Thanks again. Link to comment Share on other sites More sharing options...
jake619 Posted December 2, 2017 Author Share Posted December 2, 2017 (edited) BTC showed up. Took 6 hours but oh well. Better than losing it! Edited December 2, 2017 by jake619 Link to comment Share on other sites More sharing options...
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