Transfer BTC in too soon??

[jake619]

Guys, I set up my Gatehub account and tried to send BTC to my Gatehub BTC address BEFORE the wallet was activated with the 20 XRP's.  About 3 hours later I got the XRP's in there but the BTC never appeared.  Did I lose it?  The Coinbase transaction showed it went through/25 confirmations .  Is Gatehub smart enough to figure out what I did and fix it?  Really going to suck if that BTC is lost.

[namini]

it's probably just slow, during btc backlog it used to take up to 24h, worst case you'll have to contact support and they will fix it for you. Just wait 24h to see if it arrives.

[jake619]

Thanks.  I hope you're right!  As far as contacting support, I did open a ticket (with Gatehub) and got the email back with a ticket number, but when I log in to their support page there is no online view into it.  Do you know if the only method to work the ticket is thru email replies?

Thanks again.

[jake619]

BTC showed up.  Took 6 hours but oh well.  Better than losing it!

Edited December 2, 2017 by jake619