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Can't Trade on Kraken


pivara

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I'm new to the purchasing of cryptos and am having trouble on Kraken. I transferred my BTC that I got on Coinbase to my wallet and into Kraken. When I try to purchase XRP I get the following message - "Your order may have failed. Please refresh the page and check your order. Contact support if necessary."

I have tried finding something similar here with no luck. Kraken sent me some half-assed response that didn't address my issue and I'm waiting for a follow up response. 

I have already initiated my verification on BitStamp and might be moving there if I can't get an answer regarding Kraken soon.

Thanks for any help.

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I have been having the same problem.  I've contacted them a handful of times about it and their response is "we're working on it, but in the meantime clear your browser cache and try again"  which occasionally works.

I hope it gets fixed soon too...makes trading frustrating as all hell.

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I don't remember the screen, or sequence of how I walked through the same problem on Kraken.  I believe that I may have left a box unchecked, or entered an invalid "market type", however, there was a screen where I could go and see that my order hadn't gone through.  I put in another order and it went through, np.

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Kraken is terrible. The orders fail as described most of the time. They say there will be a new platform in December. I'm waiting to see that before I'll even try to use them again. If the new platform is not a significant improvement on the current one, they can kiss my business goodbye.

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It took me 3 hours to withdrawal extra XRP that i bought yesterday it kept giving me an error 502 so after 3 hours of refreshing it finally went to the page.

But the transfer is still "pending'' i'm scared I want my precious XRP in my own wallet ASAP.

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