New XRP Balance seems way too low!

[opticyellow]

Hello All,

So I just opened a Gatehub account.  I already had a Coinbase account for about a year.  I transferred $50 worth of Ethereum to my Gatehub account using that ETH fifth gateway, I guess.  Anyway, the transaction took over two days as I kept getting a message to 'Set Trust' and each time I would get an error.  Anyway, finally today, 11/26 I managed to set the trust and my ripple wallet shows 19.99 XRP.  Shouldn't that be showing either 50.00 XRP (with variance of course for fluctuations) to reflect the USD amount worth, or 200.00 (also with variance) to reflect the XRP amount?  19.99 doesn't make sense for XRP amount or USD amount.  What the heck??? Hope this makes sense. 

Edited November 26, 2017 by opticyellow

[zenkert]

Please read the Pinned post in Problem solving, before posting anything related to Gatehub Problems.

ATTENTION
For inquiries about user-specific GateHub problems, please see the GateHub support website:
https://support.gatehub.net/hc/en-us

[opticyellow]

Sorry, I was looking for another avenue because I have filled out like 3 support tickets and their responses are canned emails that don't even touch the question.  'm super frustrated.