ETH Gatehub 5 wallet payment not received

[reas]

Hello

I sent a payment in ETH from my Gatehub ETH 5 wallet, the payment has not been received.

I have the hash details and also contacted tech support.

TX Hash: D1614DC47AAB6E8948B41B4DBA274073B7DC53E4E05772A794047744106BD35A
Time:     Nov 21, 2017 11:55:01 PM
Type:     sent
    Show Transaction on Ripple Charts
Sent to
address    0xDa987DEA77D7edA740015257382B0367567A72f3

Please can the payment be returned to my wallet?

Kind regards

Alex

Edited November 22, 2017 by reas

[Mercury]

This forum isn't Gatehub support, and we are not equipped to help their customers.
For inquiries about user-specific GateHub problems, please see the GateHub support website:

https://support.gatehub.net/hc/en-us