Pablo Posted November 18, 2017 Share Posted November 18, 2017 I rushed a transfer of XRP from Bitstamp to Bitfinex today and forget to put the full Bitfinex tag in the withdrawal page on the Bitstamp website. Is Bitfinex correct to say that, even with the transaction ID, I have really lost my XRP? If so, where are they? Link to comment Share on other sites More sharing options...
NanamiIsLove Posted November 18, 2017 Share Posted November 18, 2017 (edited) 33 minutes ago, Pablo said: I rushed a transfer of XRP from Bitstamp to Bitfinex today and forget to put the full Bitfinex tag in the withdrawal page on the Bitstamp website. Is Bitfinex correct to say that, even with the transaction ID, I have really lost my XRP? If so, where are they? The problem is, that exchanges who use the DT, usually have a single Ripple wallet, and their system needs to know who sent the xrp... if you don't use the DT, their system doesn't know who sent it. They still get the xrp though. Edited November 18, 2017 by NanamiIsLove Obvious spelling. :) Link to comment Share on other sites More sharing options...
velmet Posted November 18, 2017 Share Posted November 18, 2017 (edited) They are BS'ing you. If you sent those XRP to correct address, they did recieve it and are in possession of it. They should credit you your XRP! Edit: They should credit you after finding out which tag you should have specified Edited November 18, 2017 by velmet Link to comment Share on other sites More sharing options...
Pablo Posted November 18, 2017 Author Share Posted November 18, 2017 1 minute ago, NanamiIsLove said: The problem is, that exchanges which use the DT, usually have a single Ripple wallet Yep. I see what's happened. Some lucky soul picked a fair chunk of free XRP from me. I just hope it's some millionaire whale who doesn't need them and that I can get them back! Link to comment Share on other sites More sharing options...
xp3215233 Posted November 18, 2017 Share Posted November 18, 2017 Contact their support with as many details as possible and hope that they are honest. Link to comment Share on other sites More sharing options...
Skippy Posted November 18, 2017 Share Posted November 18, 2017 Just contact the support, tell the address you sent them from and the amount, they should fund you them back. Link to comment Share on other sites More sharing options...
T8493 Posted November 19, 2017 Share Posted November 19, 2017 18 hours ago, velmet said: They are BS'ing you. If you sent those XRP to correct address, they did recieve it and are in possession of it. They should credit you your XRP! Edit: They should credit you after finding out which tag you should have specified The problem is what to send them as a proof that your account (and someone else's) needs to be credited. Everyone can claim XRPs sent without destination tag are theirs. Link to comment Share on other sites More sharing options...
Trippy Posted November 20, 2017 Share Posted November 20, 2017 On 11/19/2017 at 9:41 PM, T8493 said: The problem is what to send them as a proof that your account (and someone else's) needs to be credited. Everyone can claim XRPs sent without destination tag are theirs. They're mine! Link to comment Share on other sites More sharing options...
Guest Posted November 20, 2017 Share Posted November 20, 2017 On 19 November 2017 at 8:41 PM, T8493 said: The problem is what to send them as a proof that your account (and someone else's) needs to be credited. Everyone can claim XRPs sent without destination tag are theirs. If they are from an address (hopefully not a pool wallet on another exchange) that you have used before then your case is quite strong and I would hope for a good result. Please return with the outcome so others will benefit from your experience. Link to comment Share on other sites More sharing options...
ced Posted November 26, 2017 Share Posted November 26, 2017 (edited) same issue here :-( contacted support, got a ticket but no answer yet. Did you end-up having your deposit done ? Edited November 26, 2017 by ced Link to comment Share on other sites More sharing options...
Guest Posted November 26, 2017 Share Posted November 26, 2017 (edited) 1 hour ago, ced said: same issue here :-( contacted support, got a ticket but no answer yet. Did you end-up having your deposit done ? This person got theirs back... Took 48hours. Good result. 3 hours ago, Pablo said: +1 I made some noob errors in depositing funds with Bitstamp and other exchanges but only Bitstamp seemed to have any support staff to look into it and solve the problem (which involved locating my deposits in their central wallet and putting those funds on my trading account - it took 48 hours). I'm still waiting for Bitfinex to sort it out 9 days later. Edit:. Oops that was to Bitstamp not from them... Doesn't look as promising then... I'm sorry. Edited November 26, 2017 by Guest Oops... wrong direction. Link to comment Share on other sites More sharing options...
ced Posted November 30, 2017 Share Posted November 30, 2017 Hi, i still does not have even an answer of the tiket. Someone know how long is usually the bitfinex support to at least answer a ticket ? Link to comment Share on other sites More sharing options...
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