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Wallet activation

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Hi guys, new member here. 
Registered with Gatehub a few days ago as I want to invest so money in ripple. 
My wallet is has been locked and saying it needs 20XRP to function so i`m not able to deposit any funds to trade for XRP.
On the forum it says that you only need to be verified and have a phone number on, and you will automatically receive the 20XRP required to start trading. 
Well, i have received the  confirmation email, saying that "Account verified on GateHub Fifth" , i have a phone number on the account, and all the required documents have been uploaded, but I still didn`t got the 20XRP. 
Do you know what`s the issue, and what the solution to it could be? 

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