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I need help, please


Noodles
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Last night the thieves stole my pc bag from the car. Unfortunately, in my purse there was also my agenda with all my personal codes. I can not access gatehub any more, since to recover my password, I'm asked for the recovery key I obviously do not have anymore. How can I do? Who do I have to write? Please help me

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2 hours ago, Noodles said:

Last night the thieves stole my pc bag from the car. Unfortunately, in my purse there was also my agenda with all my personal codes. [..........]

I'm sorry, I can't help you with that.

But I want to warn everyone that keeping all your personal codes "accessible", is the last thing you want. 

@Noodles, hope someone knows a way to help you. 

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3 hours ago, Noodles said:

Last night the thieves stole my pc bag from the car. Unfortunately, in my purse there was also my agenda with all my personal codes. I can not access gatehub any more, since to recover my password, I'm asked for the recovery key I obviously do not have anymore. How can I do? Who do I have to write? Please help me

https://support.gatehub.net/hc/en-us/requests/new

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I wrote to them, I'll keep you informed. You are my only salvation! Meanwhile, in despair, I remembered that I did 2 transactions in August from Bitstamp to Gatehub (I moved 11,000 xrp). So I have Transaction IDs and destination addresses (a combination of 33 letters). Excuse my ignorance, but this combination should not be the address of my Gatehub wallet? If so, is it possible that if I have my address there is no way to retrieve my account (and my xrp)?

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Noodles those addresses are useful as part of your history but not useful as account keys.

Is your Gatehub wallet a Ripple wallet or the Gathub default hosted wallet?  If it is a Ripple wallet do you have the secret key? ( Long string of chars starts with an "s"  ) 

If you have your secret key I hope it was not in the stuff that was stolen....  with the secret key you have ownership of the account and can transfer funds using a number of different types of wallet software.

The best result for you is if you had a Ripple wallet ( not the default hosted one ), you have the secret key, and the thieves do not.  In that case all is well so long as you can get Gatehub to disable access and you will then be able to access your funds in a number of different ways.

In any case you should make sure Gatehub freeze the account before the thieves access it.  (Maybe they won't know what it is and what to do...  Hope for that...)

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This actually highlights something I hadn't thought of....    If you loose a credit card you can easily call a number and have it invalidated.  If you loose your credentials or they're stolen like this then there is not a quick way that I can see to disable access till its sorted.

Right now the thieves have the credentials...   @Noodles Did you have two factor authentication turned on? Is it on your phone and was that stolen?

The Gatehub support ticket will sit in a long long queue and might not get actioned for days or even weeks.  That's useless in this type of situation...  There probably should be a emergency stop button like at all big equipment sites.  No doubt that comes with a lot of issues but the current situation doesn't seem ready for widespread public usage....  it's certainly not foolproof.

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Yeeeeeees! I had an illumination and I typed the password correctly (in Italy it's called "botta di culo"). Fortunately, it was one of those passwords related to my daughter's name and date of birth. Okay, it's okay. But I want to treasure this experience for the future. Thanks to everyone and above all to tinyaccount for advices. Although I agree with tiny that thieves should be far enough from understanding this type of technology/arguments, I have to make sure it does not happen anymore. I only have 2 questions (always ignorant who I am):
1) Now that I have the password, can I recover my recovery key (32 characters)? Is it in my Gatehub's profile settings?
2) Tiny said it would be much safer to open a Ripple wallet, can i briefly know how to do it?
Thank you very much for your availability.

Grazie grazie

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Gran botta di culo! :)

BTW with the password you can recover the ripple account address and secret. If I remember well it is under setting and then advanced (or something similar, cannot access now to check).

Ps: to open a ripple account check on the forum for paper wallet. It is full of info already.

Edited by tulo
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