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Bitcoin transaction confirmed but not received


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Hey Guys! 

        I'm having an issue; i transferred Bitcoin to my GateHub wallet seven hours ago and again two hours ago and none of it is going through. When I check Blockchain it states that both transactions have been confirmed. I emailed support and I got the generic " it takes an hour" line. Can someone please help me understand what is going on? 

Thank you! 

Edited by vgorman
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