Ledger Blue Issues - Ripple Wallet

[Barton777]

I received my Ledger Blue in early September and have had a few issues with the Ripple Application.I have been able to transfer a small amount of XRP to the Ledger Blue from a couple of exchanges but whenever I go to transfer XRP back to an exchange I get an error message - "Ripple Network Unavailable The Ripple Network does not respond"

Using the 'Ledger Manager' app in Google Chrome -  I have tried to delete the Ripple application from the Ledger Blue (in case the app is not working) and then re-install it. No Luck

When I refresh the Ledger Wallet Ripple App on my computer the 2 arrows in the top right of the screen spin around indefinitely and no refresh or update happens.

Has anyone else had a problem with the Ripple App and Ledger Blue - It would be great to hear if I am not the only person in the whole world with this problem.

## The Bitcoin and Ethereum apps work with out a problem!!

P.S. I have contacted Ledger Blue support and it took 4 weeks to get back to me and I tried everything they suggested.

I contacted them again - 2 weeks ago and haven't heard back - probably another 2 weeks before I get a reply!

 

[pucksterpete]

Hi, just got mine the other day.  I will give it a try on sending to and from an exchange and see what happens.  I'm sure your using a dest tag when sending back to the exchange, correct?

[pucksterpete]

Nope, no problems here, sent back n forth to Bitstamp.

If any arise I will let you know

[Guest]

I have never had issues sending or receiving xrp. 

[Barton777]

Thank you for taking the time to get back to me @pucksterpete & @LordVetinari - I have tried so many times to send back to Polo and Bitstamp and keep getting the same error. I didn't think it was necessary to use a dest tag as I believe it is not needed. Though I have tried sending using a dest tag and the transfer still did not work. I think my Ledger Blue may be a bit sick! considering the other issues around the ripple app not syncing and not being able to delete the ripple app from the ledger blue and reload it again. I can't delete any of the apps from the ledger blue or load new ones come to think of it.

The Bitcoin and Ethereum Apps both work fine which is a curious thing.

If anyone has any other thoughts I would be grateful to hear from you.

[pucksterpete]

Maybe you have or not, you could try sending the text from the log file to Ledger support and see what they have to say.  But, like you said it takes days if not weeks for them to get back to you.

[Hodlezerper]

4 hours ago, Barton777 said:

Thank you for taking the time to get back to me @pucksterpete & @LordVetinari - I have tried so many times to send back to Polo and Bitstamp and keep getting the same error. I didn't think it was necessary to use a dest tag as I believe it is not needed. Though I have tried sending using a dest tag and the transfer still did not work. I think my Ledger Blue may be a bit sick! considering the other issues around the ripple app not syncing and not being able to delete the ripple app from the ledger blue and reload it again. I can't delete any of the apps from the ledger blue or load new ones come to think of it.

The Bitcoin and Ethereum Apps both work fine which is a curious thing.

If anyone has any other thoughts I would be grateful to hear from you.

If you have the opportunity, I highly recommend using a different operating system and seeing how it works. 

If you're on Windows, try finding an OSX computer to use or vise versa. 

 

 

[Barton777]

Thanks @Hodlezerper - Have only got access to Windows 10 unfortunately. Will send the Log Files to Ledger as suggested by @pucksterpete  Thank you very much for your suggestions.

[pucksterpete]

Here's possible some information from Ledger support that might help someone else, for me, he didn't answer my question,

Guess i'm going into the city to speak to Ledger in person

Quote

Ripple Secret Key Export

Pete

11 days ago

Hello,

Just received my Ledger Blue

I have installed the Ripple XRP app on my Win 10 pc

I have successfully connected my Ledger Blue and sent a little over 20 XRP to activate the Ripple address

I would like to know if it is possible to export the private (secret) key that is associated with my Ripple address? The secret key begins with "s" and has 29 characters.

Thanks 
Pete

-------------------------------------------------------------------

Alexandre

2 hours ago

Hello ,

Install the Ledger Manager here and install the Ripple App for your Ledger device. If you do not see it in the list, please update your firmware (from the left panel). 

Then install the Ripple desktop Wallet : https://www.ledgerwallet.com/apps/ripple

Read our FAQ guide to use Ripple : How to install and use Ripple (XRP) with Ledger?

If you have a balance or syncronization problem :

1.a. On Windows, please press “ctrl+shift+a” to reset the data of your Ripple application, then restart the Ripple desktop Wallet and don't forget to click on the 2 arrows in the top-right corner to update your operations and balance.
1.b. On OS X you need to reinstall the Ripple desktop Wallet. 

2. Otherwise please follow this procedure :
- unplug your device
- click on "change node"
- enter wss://s2.ripple.com
- press Ctrl+Shift+A to reset the data
- plug your device and open the ripple app
- synchronize your account again by clicking on the two arrows in the corner

Best regards,


 

Alexandre

Ledger Customer Support

     -------------------------------------------------------------------

Pete

a few seconds ago

Hi Alexandre, 
Thanks for replying back, but you didn't answer my question. I'll state it again

I would like to know if it is possible to export the private (secret) key that is associated with my Ripple address? The secret key begins with "s" and has 29 characters.

I created an account with your Ripple desktop wallet app. I just want to 'export' the private key that is associated with the Ripple account 'address' that I created using your app.

Is that possible?

Thanks

Pete

 

Edited November 8, 2017 by pucksterpete

[ZIGXRP]

The whole point of the Ledger is that the secret key is securely stored and not accessible - whether attempted intentionally or maliciously. 
It's only privately accessed when physical interaction with the device is used to authorize signing a transaction.

[pucksterpete]

You have confirmed my thoughts

[pucksterpete]

Ledger is working on it    @ZIGXRP

Quote

Hello ,

We are currently working on tools to recover ripple funds from the 24 words. We will make a pull request on that https://iancoleman.github.io/bip39/ in order to generate private keys from the 24 words. Then we will need to had methods in ripple-lib (https://github.com/ripple/ripple-lib). And finally we will create an open source application that will allow user to make transaction from a ripple private key.

Best regards,

 

Alexandre

 

[pucksterpete]

update

 

Quote

Hello Pete,

Sorry for the late reply.

To export your Ripple private key please use the BIP39 tool : https://iancoleman.io/bip39/ with the following derivation path : 44'/144'/account’/

Please note that we do not recommend exporting your private key since you need to be entirely sure that your computer is not infected by any malware.

Best regards,

Romain

Ledger Customer Support

 

Edited November 20, 2017 by pucksterpete