Bistamp blames Gatehub blames Ripple Labs. No Accountability

[wutangfinancial]

Back in August I made a trade through Gatehub's platform. The trade was an "offer create" in which I exchanged Bitstamp $ for Bitstamp Bitcoin. The Trade settled, my account balance was updated. This can all be seen and verified by checking the txn hash, found here:  DED6E4CCE7310429CB2132302924152EFBEF12EF0F2736E315B5960B3A6694A2. At the end of the transaction, my wallet contained .795 Bitstamp Bitcoin. However, the next day I logged in to Gatehub and my funds had vanished. Not only were the bitcoins I bought missing, but so was the Bitstamp USD i used to pay for it!

This happened way back in August and I've been playing EXTREMELY SLOW tag with Bitstamp and Gatehub. Bitstamp blames Gatehub, saying that the transactions were not formatted correctly. They refuse to acknowledge responsibility for their own IOUs. Even though the transaction was completely between my own addresses at Bitstamp, apparently it's not Bitstamp's fault. Gatehub's finger pointing is even worse -  they directed me to Ripple itself, saying "The Ripple Protocol is Ripple's Problem, call them". Well i have, it has been a month, and Ripple has failed to get back to me. So, I ask everyone, What do I do? Can you guys believe that everyone is behaving so unprofessionally? I could have stumbled upon a legitimate bug in the Ripple Protocol for God's sake, and nobody seems to care. There is literally 0 infrastructure for an individual user of Ripple like me to find recourse. My only real option is to try to sue Gatehub in Small Claims court, but that requires a trip to London.

Or perhaps somebody here can help me navigate the path forward. Has anyone had problems like this? What do you do when 3 parties are blaming each other for losing your crypto?  Does anyone know what happened to my funds? I had to install Rippled to check all this data I have, but maybe my config was busted. Can someone else take a look at some of the transactions w this wallet and tell me what they think?

[LetHerRip]

@JoelKatz Is the man you looking for, I'm sure he will stop by shortly and help you out.

[corak]

[deleted]

I should have read the metadata of the transaction...

Edited November 2, 2017 by corak
i was wrong

[jn_r]

You have rippling set to 'on' for both trustlines Bitstamp.BTC and Bitstamp.USD.

That probably is your issue, especially since you also have a trust line to USD.Snapswap and BTC.Snapswap (btc2ripple). 

You should set them to 'off' immediately. This also accounts for some other trustlines in your wallet.

Edited November 2, 2017 by jn_r

[Sukrim]

You don't have the no_ripple flag set to your Bitstamp trust lines. I suspect that your BTC then were rippled away and are now converted to the essentially useless ones issued by SnapSwap. Sorry for your loss.

[wutangfinancial]

57 minutes ago, Sukrim said:

You don't have the no_ripple flag set to your Bitstamp trust lines. I suspect that your BTC then were rippled away and are now converted to the essentially useless ones issued by SnapSwap. Sorry for your loss.

 

1 hour ago, jn_r said:

You have rippling set to 'on' for both trustlines Bitstamp.BTC and Bitstamp.USD.

That probably is your issue, especially since you also have a trust line to USD.Snapswap and BTC.Snapswap (btc2ripple). 

You should set them to 'off' immediately. This also accounts for some other trustlines in your wallet.

I think you' could be right - and after months of discussing the issue w support from many places, I am satisfied by this answer, so thank you. This makes sense. 

Followup Question since I guess I didn't fully understand the implications of rippling - I thought rippling would replace my wallet w whatever it took out, you're saying it doesnt discriminate between the kind of Bitcoin IOUs, so long as I have trust to both? It makes sense I suppose when I first setup the wallet i didn't foresee that Rippling could saddle me with the IOU's of an essentially defaulted counterparty, so it was definitely a set-it and forget it thing. 

Thanks again broheim. 

[JoelKatz]

When you stop trusting an exchange, it is imperative that you tell Ripple this. Turning off Rippling alone is not sufficient -- you need to drop the trust amount to zero.