Unresponsive Gatehub support ticket

[Koorg]

I'm handling an issue for a friend trying to enter the market through Gatehub...

The issue was caused by her banker not filling the REFERENCE mandatory field DESPITE having been warned about not forgetting it (her banker had a trainee operate the transfer).

The ticket 54361 has been opened on september the 22th and first answer from support on the 29th.
The issue description in the ticket is wrongfully specified ("missing BIC SWIFT code" instead of "missing reference field")

If anybody could look into it, I'd be really grateful to bring any more needed information about the issue.

 

Edited October 19, 2017 by Koorg
grammar