Missing Funds - Gatehub

[MartinOK]

I’m posting this here as I have not received a satisfactory response from @Gatehub regarding missing FIAT currency sent from my bank. SEPA credits on average take 2-3 working days. I am now at 7. Their support is to say the least very poor. 

If support from Gatehub are available, I would like to be contacted please. 

The amount of currency is significant. I’ve have colleagues who have experienced the same issues. 

Edited October 3, 2017 by MartinOK

[MartinOK]

A quick look on the UK registered companies website, and I find this.....

https://beta.companieshouse.gov.uk/company/09311138

Does this explain anything?

 

Edited October 6, 2017 by MartinOK
.

[zenkert]

I have had a pending account, for at least 2 weeks at Gatehub.
Nothing happened.
So today I cancelled it all.

I have lost confidence in Gatehub.
Bye-bye!

Transit umbra, lux permanet.

Edited October 3, 2017 by zenkert

[MartinOK]

8 days. Still no money. They either sort this out or I'll report gatehub to the Police in the UK.

[MartinOK]

Funds still not credited..

[cap]

You might want to contact Enej directly, though this forum. That worked for me when a had a problem with a bank withdrawal (it turned out the culprit was my incompetent bank, not GH, but Enej helped me track down the money.)

[MartinOK]

4 hours ago, cap said:

You might want to contact Enej directly, though this forum. That worked for me when a had a problem with a bank withdrawal (it turned out the culprit was my incompetent bank, not GH, but Enej helped me track down the money.)

Thanks. Will give it a try. 

[MartinOK]

Almost 2 weeks now since wiring euros. Money still has not appeared in my wallet account resulting in some losses as XRP has increased by approximately 6c since expected deposit date. Thanks for nothing Gatehub. @enej your support service is appalling. 

[MartinOK]

Eventually the money went in. A bit slow. Gatehub support sucks. 

[Trippy]

29 minutes ago, MartinOK said:

Eventually the money went in. A bit slow. Gatehub support sucks. 

Yep. It's pretty bad.