FilippoSole Posted October 2, 2017 Share Posted October 2, 2017 Hello everybody. once again a problem with Bistamp: My account is active since, I think, 2013/2014 and never had any problem/delay since 3 months ago. Last time I deposited some money (you can see my last post here) it took NINE days to be credited, even if Bitstamp received my money in 24 hours. The customer office took time asking me a lot info about where the money came from and other useless questions such as why I’m investing... Last friday I sent another deposit and today the customer office wrote me that they received my money and are processing the deposit BUT they need some “additional informations” (same questions they asked me last time). My feeling is that they have liquidity problems and so they take DAYS messaging and finally credit the account. I’m a little bit worried about the day I’ll ask for a cash-out... Link to comment Share on other sites More sharing options...
pucksterpete Posted October 2, 2017 Share Posted October 2, 2017 Hmmm, I have NO problems with Bitstamp In fact I recently deposited a large sum How are you depositing? I assume from your bank. EUR or USD? They ever give you any reason why their asking for additional info? Link to comment Share on other sites More sharing options...
FilippoSole Posted October 2, 2017 Author Share Posted October 2, 2017 4 minutes ago, pucksterpete said: Hmmm, I have NO problems with Bitstamp In fact I recently deposited a large sum How are you depositing? I assume from your bank. EUR or USD? They ever give you any reason why their asking for additional info? I alway deposit Euro via SEPA, and they ALWAYS confirm via message they received money in 24 hours. Unfortunately they take additional time tonprecess the deposit. My last deposit is quit big (more than 10.000 less than 100.000). Link to comment Share on other sites More sharing options...
tulo Posted October 2, 2017 Share Posted October 2, 2017 There are strict rules in EU for KYC and AML. Depositing more than 10k EUR triggers more investigations for AML. So I think that is expected and I'm glad they implemented a nice AML policy. pucksterpete 1 Link to comment Share on other sites More sharing options...
FilippoSole Posted October 2, 2017 Author Share Posted October 2, 2017 35 minutes ago, tulo said: There are strict rules in EU for KYC and AML. Depositing more than 10k EUR triggers more investigations for AML. So I think that is expected and I'm glad they implemented a nice AML policy. Yes Tulo, I know... but asking me for the third time the same questions doesn’t chang my answers... anyway they just credited my account fortunately.... inative 1 Link to comment Share on other sites More sharing options...
Guest Posted October 2, 2017 Share Posted October 2, 2017 2 hours ago, FilippoSole said: once again a problem with Bistamp: count yourself lucky you werent on gatehub Link to comment Share on other sites More sharing options...
Guest Posted October 2, 2017 Share Posted October 2, 2017 (edited) dupe post, mods pls delete Edited October 2, 2017 by Guest Link to comment Share on other sites More sharing options...
zenkert Posted October 2, 2017 Share Posted October 2, 2017 (edited) I trade on bitstamp.net I deposit EUR via SEPA, as I live in a SEPA country. Never had any problems at all so far. I order the SEPA-transfer on-line at my Bank. Cost for the transer at my Bank- Zero/Nada. The transer takes place the day after my order at my Bank. 1 day later my EUR are there, for me, to use at bitstamp.net. And that takes never more than 48 hours, from my initial SEPA-order at my Bank. - Almost like Ripple, Eeeehhh Transit umbra, lux permanet. Edited October 2, 2017 by zenkert SGoldstein and FilippoSole 1 1 Link to comment Share on other sites More sharing options...
pucksterpete Posted October 2, 2017 Share Posted October 2, 2017 2 hours ago, tulo said: Depositing more than 10k EUR triggers more investigations for AML I guess they overlooked that with me FilippoSole 1 Link to comment Share on other sites More sharing options...
tulo Posted October 2, 2017 Share Posted October 2, 2017 37 minutes ago, pucksterpete said: I guess they overlooked that with me I don't know the exact amount, probably more than 10k. Link to comment Share on other sites More sharing options...
jn_r Posted October 3, 2017 Share Posted October 3, 2017 Am I the only one who had Bitstamp.BTC IOU at the time of the fork? I was on holiday at the time, otherwise I might have taken precautions. Yet as it is now, I still haven't received my BCH and I am getting the 'silence treatment' when asking about it via their support Link to comment Share on other sites More sharing options...
pucksterpete Posted October 6, 2017 Share Posted October 6, 2017 Ha My wife just got her support ticket from Bitstamp, asking for more KYC info FilippoSole 1 Link to comment Share on other sites More sharing options...
FilippoSole Posted October 6, 2017 Author Share Posted October 6, 2017 On 3/10/2017 at 3:16 PM, jn_r said: Am I the only one who had Bitstamp.BTC IOU at the time of the fork? I was on holiday at the time, otherwise I might have taken precautions. Yet as it is now, I still haven't received my BCH and I am getting the 'silence treatment' when asking about it via their support That’s strange as they alrady distributed the BCH’s.... jn_r 1 Link to comment Share on other sites More sharing options...
pucksterpete Posted October 6, 2017 Share Posted October 6, 2017 and 10mins later they released the funds without us even answering the questions so much for that KYC intview Link to comment Share on other sites More sharing options...
FilippoSole Posted October 6, 2017 Author Share Posted October 6, 2017 3 minutes ago, pucksterpete said: and 10mins later they released the funds without us even answering the questions so much for that KYC intview Same happenedto me last 2 times!!! Waited longer than usual, than when I posted here the problem they released funds.... just a coincidence? pucksterpete 1 Link to comment Share on other sites More sharing options...
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