Again. Bitstamp problems

[FilippoSole]

Hello everybody.

once again a problem with Bistamp:

My account is active since, I think, 2013/2014 and never had any problem/delay since 3 months ago.

Last time I deposited some money (you can see my last post here) it took NINE days to be credited, even if Bitstamp received my money in 24 hours. The customer office took time asking me a lot info about where the money came from and other useless questions such as why I’m investing...

Last friday I sent another deposit and today the customer office wrote me that they received my money and are processing the deposit BUT they need some “additional informations” (same questions they asked me last time).

My feeling is that they have liquidity problems and so they take DAYS messaging and finally credit the account.

I’m a little bit worried about the day I’ll ask for a cash-out...

[pucksterpete]

Hmmm, I have NO problems with Bitstamp

In fact I recently deposited a large sum

How are you depositing?  I assume from your bank.  EUR or USD?

They ever give you any reason why their asking for additional info?

[FilippoSole]

4 minutes ago, pucksterpete said:

Hmmm, I have NO problems with Bitstamp

In fact I recently deposited a large sum

How are you depositing?  I assume from your bank.  EUR or USD?

They ever give you any reason why their asking for additional info?

I alway deposit Euro via SEPA, and they ALWAYS confirm via message they received money in 24 hours. Unfortunately they take additional time tonprecess the deposit. My last deposit is quit big (more than 10.000 less than 100.000). 

[tulo]

There are strict rules in EU for KYC and AML. Depositing more than 10k EUR triggers more investigations for AML. So I think that is expected and I'm glad they implemented a nice AML policy.

[FilippoSole]

35 minutes ago, tulo said:

There are strict rules in EU for KYC and AML. Depositing more than 10k EUR triggers more investigations for AML. So I think that is expected and I'm glad they implemented a nice AML policy.

Yes Tulo, I know... but asking me for the third time the same questions doesn’t chang my answers...

anyway they just credited my account fortunately....

[Guest]

2 hours ago, FilippoSole said:

once again a problem with Bistamp:

count yourself lucky you werent on gatehub 

[Guest]

dupe post, mods pls delete

Edited October 2, 2017 by Guest

[zenkert]

I trade on bitstamp.net
I  deposit EUR via SEPA, as I live in a SEPA country.

Never had any problems at all so far.

I order the SEPA-transfer on-line at my Bank.
Cost for the transer at my Bank- Zero/Nada.

The transer takes place the day after my order at my Bank.
1 day later my EUR are there, for me, to use at bitstamp.net.
And that takes never more than 48 hours, from my initial SEPA-order at my Bank.
 - Almost like Ripple, Eeeehhh

Transit umbra, lux permanet.

Edited October 2, 2017 by zenkert

[pucksterpete]

2 hours ago, tulo said:

Depositing more than 10k EUR triggers more investigations for AML

I guess they overlooked that with me  

[tulo]

37 minutes ago, pucksterpete said:

I guess they overlooked that with me  

I don't know the exact amount, probably more than 10k.

[jn_r]

Am I the only one who had Bitstamp.BTC IOU at the time of the fork?

I was on holiday at the time, otherwise I might have taken precautions. Yet as it is now, I still haven't received my BCH and I am getting the 'silence treatment' when asking about it via their support

[pucksterpete]

Ha

My wife just got her support ticket from Bitstamp, asking for more KYC info

 

[FilippoSole]

On 3/10/2017 at 3:16 PM, jn_r said:

Am I the only one who had Bitstamp.BTC IOU at the time of the fork?

I was on holiday at the time, otherwise I might have taken precautions. Yet as it is now, I still haven't received my BCH and I am getting the 'silence treatment' when asking about it via their support

That’s strange as they alrady distributed the BCH’s....

[pucksterpete]

and 10mins later they released the funds without us even answering the questions

so much for that KYC intview

[FilippoSole]

3 minutes ago, pucksterpete said:

and 10mins later they released the funds without us even answering the questions

so much for that KYC intview

Same happenedto me last 2 times!!! Waited longer than usual, than when I posted here the problem they released funds.... just a coincidence?