1050 XRP just evaporated from my account!

[unixssh]

Hi guys,

Long story short: 1050 XRP just evaporated from my account few days ago immediate after I've logged in without triggering myself any payment to other wallet...just gone. Here is my tx hash: 93FA4CFB92BF61B9B0CF7B8EEF669F5283CE2674054E14589BBD91BB7D4AE31A

this is the wallet where they were transferred: rUKc5snwq9v9FyoRC1DGiQ52iUkWdmpaqk

Could be this a GateHub cold wallet or is the thief wallet?

I've opened few tickets to GH team but no responses yet.

I recently read this http://blog.gatehub.net/post/165832617292/gatehub-ltd-announcement

Any hints related to what should i do are highly appreciated.

Thx

[T8493]

Did you use 2FA?

[Deleted]

Jeeeez, I completely lost confidence in GateHub. @JoelKatz could you tell us, please, when BitGo wallet will be ready and will it be available to common holders?

Edited October 2, 2017 by MrX

[kanaas]

Isn't it odd that your wallet has a 0.00 XRP net worth???? How can one take 1050 XRP from an unactivated wallet???

[Hodor]

13 minutes ago, unixssh said:

Hi guys,

Long story short: 1050 XRP just evaporated from my account few days ago immediate after I've logged in without triggering myself any payment to other wallet...just gone. Here is my tx hash: 93FA4CFB92BF61B9B0CF7B8EEF669F5283CE2674054E14589BBD91BB7D4AE31A

this is the wallet where they were transferred: rUKc5snwq9v9FyoRC1DGiQ52iUkWdmpaqk

Could be this a GateHub cold wallet or is the thief wallet?

I've opened few tickets to GH team but no responses yet.

I recently read this http://blog.gatehub.net/post/165832617292/gatehub-ltd-announcement

Any hints related to what should i do are highly appreciated.

Thx

Like @T8493 mentioned; I know it's probably still quite a painful event, etc.., but the more information you can provide (probably best over PM to him??) about how you had your security set up, and the steps that happened, the better the community can try to understand how it happened. 

[Hodor]

1 minute ago, kanaas said:

Isn't it odd that your wallet has a 0.00 XRP net worth???? How can one take 1050 XRP from an unactivated wallet???

Huh... didn't even notice that. 

[T8493]

3 minutes ago, kanaas said:

Isn't it odd that your wallet has a 0.00 XRP net worth???? How can one take 1050 XRP from an unactivated wallet???

Maybe GateHub wallet subtracts reserve from the net worth.

This last transaction left 61 XRP in his account: https://xrpcharts.ripple.com/#/transactions/93FA4CFB92BF61B9B0CF7B8EEF669F5283CE2674054E14589BBD91BB7D4AE31A

[kanaas]

Just now, T8493 said:

Maybe GateHub wallet subtracts reserve from the net worth.

This last transaction left 61 XRP in his account.

Not on ANY of my older wallets. The reserve amount is always reflected. Try yourself to activate one and to come to a Gatehub screen indicating zero value for XRP: NOT POSSIBLE. 

[kanaas]

3 minutes ago, T8493 said:

Maybe GateHub wallet subtracts reserve from the net worth.

This last transaction left 61 XRP in his account.

Makes me not trusting that screen (and that post...)

[T8493]

1 minute ago, kanaas said:

Not on ANY of my older wallets. The reserve amount is always reflected. Try yourself to activate one and to come to a Gatehub screen indicating zero value for XRP: NOT POSSIBLE. 

Ok, I also remember seeing full amount of XRPs in my GateHub wallet. So there are two separate issues:

• GateHub wallet doesn't show correct balance
• someone stole XRPs from GateHub wallet (allegedly)

 

[kanaas]

5 minutes ago, T8493 said:

Ok, I also remember seeing full amount of XRPs in my GateHub wallet. So there are two separate issues:

• GateHub wallet doesn't show correct balance
• someone stole XRPs from GateHub wallet (allegedly)

 

Or a screen of malicious site....

[unixssh]

Hi guys,

As T8493 said GateHub wallet doesn't show correct balance because right now i'm at work and I'm running behind some proxies(security reasons) but I still have 60 XRP in my account. I don't understand why it shows me 0 XRP. I'll send a picture in this evening in order to prove that. 2FA was enabled since the beginning.

 

 

 

[kanaas]

3 minutes ago, unixssh said:

Hi guys,

As T8493 said GateHub wallet doesn't show correct balance because right now i'm at work and I'm running behind some proxies(security reasons) but I still have 60 XRP in my account. I don't understand why it shows me 0 XRP. I'll send a picture in this evening in order to prove that. 2FA was enabled since the beginning.

 

 

 

Gatehub has a support site...

[kanaas]

Just now, kanaas said:

Gatehub has a support site...

https://support.gatehub.net/hc/en-us/

 

[unixssh]

2 minutes ago, kanaas said:

Gatehub has a support site...

I've opened few tickets to them and i got one response:

 

Please consider reporting the incident to your local law enforcement authorities. 

We are willing to cooperate in the process. 

Kind regards, 

Klas

CRM Manager | GateHub Ltd. | gatehub.net

P.S.: Enable two-factor authentication and never reuse a login password.

Use Google Chrome for optimal GateHub performance.

https://support.gatehub.net/hc/en-us

 

Considering their recent security issues, how can they not take responsibility of what happened on my account. 2FA was enabled, I don't share passwords between accounts, and I didn't get any e-mail prompting that the transaction was on-going, nor anything suggesting of that.

Edited October 2, 2017 by unixssh