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Hi there, first post here. I opened a Ripple client account back in 2012/13. I wrote down everything i was told, account password, account name and secret account key. I was told that these details were very important, and i would need them if i ever needed to recover my wallet or account. All of these details i still have. I considered my investment in Ripple to be long term, so in that respect, i was not going to constantly keep track of it. I cannot remember the exact amount, but there are approx. 3000 XRP tokens in this account. Time went on, and i apparently missed the window for migrating to Ripple Trade, but knew i could still migrate to GateHub. So, safe in the knowledge i had the correct details, i signed up with GateHub and tried to migrate my account. To my HORROR(!), it said my secret key was INVALID!! I then did a Google, and it turns out others seem to be having similar difficulties. I have since tried several other means to recover the wallet, including the old Ripple Trade. It says 'Unable to recover account user does not exist'. I have tried opening new wallets and importing the secret key, but it still says the secret key is invalid. I have learned that the secret key begins with an 's' and is 29 characters long. I can tell you that MINE is 'ss' and 29 characters long. All are legal characters, i checked. I am absolutely sure i wrote it down correctly, as i wrote it down in three seperate places, all of them correspond. How can this be? I did everything correct, and now i would like access to my XRP. I am awaiting to hear from Ripple support. I would very much appreciate any assistance the community can give.

Hi, Few month ago I generated an address in bithompand I copy & paste the public key and the secret key. over the month I made some xrp purchases and sent it to that ripple address. But today I wanted to move all my xrp somewhere else, so I go to gatehub and I import the secret ket....and it imported a different address then my public address that I got from bithomp!!I tried importing it also via other service and they all gave that same-different public address!! the public address I got from bithomp is r97wz2NGhfjoRYN3F7Wf1mLW7eeN1x9Z6w Please help! I'm desperate! One more thing - I got the bithomp link from here they have several options there...

Can't send! How to turn off Disabled_Masterkey when Standard_Key secret is lost? "Master Key" is disabled. "Regular Key" is enabled, but I don't have the secret key for it (but I do have the secret for Master!). So how to kill "Regular Key"? Ripple Says: If your address has a regular key pair defined, you can use the secret key of the regular key pair to authorize transactions. - But I don't have the secret key for this, only for the master. Ripple Says: If your regular key is compromised, but the master key is not, you can use a SetRegularKey transaction to regain control of your address. In some cases, you can even send a key reset transaction without paying the transaction cost - Sounds great but since Master Key is disabled it errors everytime I try this with "Master Key is Disabled" error.

Hi, In August I created 3 cold wallets with the minimalist ripple client. I created/ran a Ubuntu 16.04 disk and did not connect to the Internet. I ran index.html and got my address and secret key. I copied and pasted my secret key into a text file. I have tried to use my secret key but keep getting an "invalid key"response. All keys are the correct length, start with an s, and seem to have no invalid characters. Here are the 2 addresses and secret keys that I have not used or activated (not sure if the secret will work if not activated with 20XRP.) public address: r33gE3r8V6vbtL5qKmY3b4SWsj6t3wrDnF Private key: ss2QMiiw9yhsXi2mHwN5xMewcyiE and.... Public address: rDNtRq3a9iPPfaKRVSCbSna7xRfFyxoWPH Private key: ssUpHSJdALzqho3zKEkYZVQsrRq If anyone can solve this problem with these keys (therefore my actual account) I will happily transfer 50XRP to their account. Cheers