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I sent 13.4 btc from gatehub to my Coinbase bitcoin wallet address. They never left the gatehub cold wallet because they never made it to the btc block chain, the cold wallet was the last recorded stop. So trying to contact a human representative at gatehub is or seems impossible. Not even getting an email response. Its really horrible how they treat there clients. How would you feel if a quarter of million dollars just disappeared and there is no one you can call. Ok so I could take a vacation to Slovenia and see if I could find someone to ask about this but uh. Yeah Right!