Search the Community
Showing results for tags 'cannot'.
Found 2 results
Minimum search term is 4 characters long. Can't find what you want? Click here for the custom google search instead.
Hi there, first post here. I opened a Ripple client account back in 2012/13. I wrote down everything i was told, account password, account name and secret account key. I was told that these details were very important, and i would need them if i ever needed to recover my wallet or account. All of these details i still have. I considered my investment in Ripple to be long term, so in that respect, i was not going to constantly keep track of it. I cannot remember the exact amount, but there are approx. 3000 XRP tokens in this account. Time went on, and i apparently missed the window for migrating to Ripple Trade, but knew i could still migrate to GateHub. So, safe in the knowledge i had the correct details, i signed up with GateHub and tried to migrate my account. To my HORROR(!), it said my secret key was INVALID!! I then did a Google, and it turns out others seem to be having similar difficulties. I have since tried several other means to recover the wallet, including the old Ripple Trade. It says 'Unable to recover account user does not exist'. I have tried opening new wallets and importing the secret key, but it still says the secret key is invalid. I have learned that the secret key begins with an 's' and is 29 characters long. I can tell you that MINE is 'ss' and 29 characters long. All are legal characters, i checked. I am absolutely sure i wrote it down correctly, as i wrote it down in three seperate places, all of them correspond. How can this be? I did everything correct, and now i would like access to my XRP. I am awaiting to hear from Ripple support. I would very much appreciate any assistance the community can give.
Hello, Panic! I have created an Rippex account and transferred 205 XRPs from Koinex exchange to Rippex account. The transfer is successful, the XRPs are deducted from Koinex exchange. But when i login to Rippex its not logging in it says "Login failed: Wallet file or password is wrong." The password and wallet i am entering is perfectly fine... PS: i have lost my security key... Is there any way i can recover the account? Thanks a lot in advance.