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Ryder

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About Ryder

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  1. Thanks a lot for the advice guys
  2. I sent them two tickets along the last week but I haven't recieved any answer. Does anyone in this forum works for GateHub support? I am really in a rush to fix the problem I'm having. Thank you This is the ID #24429
  3. This is unacceptable. They only have the Email support system?
  4. Good afternoon, I submitted a support ticket in GateHub the last week, I still didn't have a reply (just the authomatic one). How long does it takes until they reply? I lost my 2FA device so I'm just asking them which documents/info should I provide. So once they answer, I am expecting 1-2 weeks until I can get my money back. Had the same issue with Bittrex and in 15min I got my problem solved since I contacted the mods on the Slack platform. Does anyone know someone who I can send a PM to in order to accelerate this process a bit? I really need acces to GateHub the sooner the best. Thank you very much
  5. Hello. I am having the same issue. I have lost my 2FA device and sent GateHub an email about one week ago, still no reply from them. I am waiting for them to tell me which information/documents should I provide to them. ''Your request (23158) has been received and is being reviewed by our support staff.'' Thanks!!
  6. Thanks a lot for you answer. I could reset my 2FA for Bittrex finally. I have send an email to GateHub both via email and the new support area. I will send the PM also, thank you for the advice.
  7. I hope it's just the screen... There's the way: submitting a support ticket to Bittrex/GateHub but it takes forever. I have been waiting for one week now, and nothing.. they don't have a contact number or anything similar so it's complicated. Anyone else has had problems like this?
  8. Hello, I am aware that this is not the GateHub / Bittrex support, but I would like to see if someone else has had a similar problem: I have 2FA activated on both Bittrex and GateHub, but my device has broken. I am already trying to fix the screen, which seems being the problem, if so, I will have access soon to my Google Authenticator App. I have been told that the right thing to do in this cases, is to open a Support Ticket to Bittrex/GateHub... and wait for their answer, provide documentation and wait for them to remove the 2FA. But, how long does it take? Bittrex had replyied me, sent them the documents, but haven't answered back (4 days). On the other side, I send a email to GateHub one week ago, and haven't replyied yet... so I am a bit concerned right now. And yes, I know from now on I must write down somewhere the backup codes, it was a silly mistake not to do it. I have around 25000 xrp splited into both platforms and I would really like to hear some similar experiences, if you have had them, and how did you manage to fix them. Thank you guys!
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