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GateHub

Gateway
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GateHub last won the day on August 4 2016

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About GateHub

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  1. Hi, Our legal team has responded to your email. If you have any additional questions, it's best to continue your correspondence with them. Kind regards, GateHub
  2. Dear Valued Community, GateHub has been working closely with law enforcement agencies in a number of jurisdictions since the cyber attack in June 2019. We are glad that we are now finally able to offer you an update on the matter. Please read our official update here: https://gatehub.net/blog/gatehub-update-criminal-proceedings-in-france/
  3. This is the investigation team from GateHub. We thank @Gnosticplayers for his post, and will endeavour to make contact with him to discuss the matters in his post. We will not make any further comment at this time.
  4. This is the investigation team from GateHub. We thank @Gnosticplayers for his post, and will endeavour to make contact with him to discuss the matters in his post. We will not make any further comment at this time.
  5. Our Security Team has concluded an extensive forensic investigation into the recent cyber attack on GateHub. Please read our final statement here: https://gatehub.net/blog/gatehub-investigation-final-statement/
  6. Dear community, We are in contact with all exchanges involved and are working together with law enforcement to freeze the transactions. Due to an ongoing investigation and security reasons we can not share any more information. We would like to thank all exchanges for their cooperation. GateHub Team
  7. Hey, similar to a warning by XRP Chat we also put out our warning on Tuesday: https://support.gatehub.net/hc/en-us/articles/360024460614-ATTENTION-Warning-about-phishing-emails GateHub will never send sensitive information such as ripple secret keys over email. Also you can check our customer correspondence timeline to see if any emails were sent: https://support.gatehub.net/hc/en-us/articles/360024622613-Customer-correspondence-timeline
  8. Due to phishing attempts, we conducted a timeline of our public correspondence during the recent occurrence. If you received anything outside these dates or you are not sure of its authenticity please contact our support. See the timeline here: https://support.gatehub.net/hc/en-us/articles/360024622613-Users-correspondence-timeline
  9. We have been notified that member of the XRP Chat community have been receiving phishing private messages from someone pretending to be Gatehub support and/or other members claiming they used their Repayment Program. In the GateHub support private message there is an attached document. DO NOT click on the document as it might be malicious. In case you have received such a message, please report it by using the report button.
  10. ATTENTION: Malicious email warning We have been notified that our users are being targeted with phishing emails from addresses registered @gatehub.com and @gatehub.net. Phishing emails look like they have been sent by GateHub, however, they were in fact sent by the attacker. Time of emails is night-time between 10 and 11 June 2019, UTC. The emails are malicious and did not come from GateHub. GateHub will never send sensitive information such as ripple secret keys over email. The subject line of phishing emails is: Critical Security Warning / Action Re
  11. Dear GateHub customers, A few days ago we learned that a criminal hacker had accessed several dozen native XRP Ledger wallets and stolen crypto assets from our customers. Through a well-orchestrated attack, the perpetrator gained access to a database holding valid access tokens of our customers. We detected an increased volume of API calls (using these valid access tokens) coming from a small number of IP addresses. Upon detecting this intrusion, we immediately disabled all customer access tokens and stopped the suspicious API calls. We believe this action prevented further losse
  12. We are sorry to hear about this incident. After checking this particular case, the transaction was made 10 days ago and therefore was not executed by the exact perpetrator mentioned in the preliminary statement. We will look into this matter as well.
  13. Please provide us with the wallet address of user/users who haven't received a warning email. Please send it to our private message if you do not feel comfortable posting it publicly. After the 3rd of June, multiple emails were sent to all users whose wallets might be compromised not just to the ones that had their funds stolen.
  14. Thank you for your comment. We have already corrected the number of compromised wallets.
  15. As stated in the blog post and on our social media, this is only a preliminary statement. Please know that we are working tirelessly to complete a thorough investigation and notify any customers whose accounts may have been affected. As soon as the investigation has been completed an official statement will be posted. We appreciate your patience in this matter.
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