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enej last won the day on January 8 2017

enej had the most liked content!

About enej

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    Founder, CEO of GateHub

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  1. Hi @Drdoom, please send me your support ticket # and we'll try to resolve this as soon as possible. Kind regards, Enej
  2. Hi @hoodun, please send me your email or support ticket # via PM so we can take a closer look. It looks like you were sending BTC from ripple wallet which means transaction should recorded on the ripple ledger. Kind regards, Enej
  3. Please send me your email via PM so we can find your ticket. Your money was definitely not stolen but transaction might got rejected by your bank. Thank you!
  4. Yes! Only Ripple Data API is affected. The ledger itself is rock solid (as always).
  5. Capitalisation is not calculated correctly at the moment. Transaction history is also affected. We have notified Ripple's team about the issue last week and they are working on fixing it as soon as possible.
  6. Hi @cap, I just sent you an email. Please take a look.
  7. We do support Google Authenticator. To switch simply disable your current Authy 2FA and re-enable it using Authenticator app.
  8. Please PM me your email and we'll take a look.
  9. Hi @Weedzy, welcome to XRP Chat! Allow me to answer your questions: After the verification process is completed ( I hope soon enough ), can I actually connect my bank account to the GateHub wallet and exchange EUR into XRP on it? If so, are there any fees implied which I might have to take into account? Once your verification is completed you will be able to deposit money from your EU bank account directly to your ripple wallet (via SEPA). You will simply open your GateHub Wallet and click "Deposit" > "EU bank". There you will find further instructions how to deposit money from your bank account. Can I trust GateHub in order to keep my funds secured and not lose any assets while I deposit/withdraw from it? GateHub uses end-to end encryption, meaning only you can access funds in your wallet. As long as you use strong and unique password + enable 2-Step verification your account will be secure. Should I use a 'Cold Wallet' in order to secure my funds even further after I deposit them in the GateHub wallet? If I should, where can I get my hands on a sturdy Cold Wallet? Should I use my GateHub secret key on the cold wallet? For large amounts of XRP we do recommend using "Cold Wallet". There is a great tutorial about cold wallets written by @RafOlP here: If you follow the instructions closely you can generate a secure cold wallet on your PC. Should I always have 50 XRP desposited to avoid any account restriction? 50 XRP should be fine for normal wallet usage. You can learn more about the XRP reserves here: https://ripple.com/build/reserves/ Hope this helps! Kind regards, Enej
  10. My advices to avoid issues/delays: Ask your bank to do a transfer in USD instead of AUD when sending money from Australia. If deposit is wired in USD we can process it directly without having to wait for our bank to do the conversion first. You might also get a better exchange rate this way. Use correct reference number provided in the deposit screen. Do not attempt to make third party deposit as we will reject transaction.
  11. Hi @imbahzor, sorry it took me so long to reply here. Hopefully your BTC were successfully deposited in the meanwhile! Please read my other replies here where I will try to give more insight on what's happening. It's definitely not OK for you to have to wait so long for a reply! Please know we have been hiring new people ever since the hype started but the demand keeps growing exponentially. We are not stopping and are fully confident to catch up in the next couple of weeks. PS - Please send me your support ticket # and I'll see what I can do to speed things up. SWIFT is definitely not making our lives easier with high error rates on wire transfers (nor do the bitcoin / ethereum blockchains for that matter). I'll try to get some numbers together but the amount of funds GateHub is transferring to & from RCL is enormous. We are hitting limits everywhere ... GateHub (for better or for worse) is the most cutting edge "exchange" we have right now. The decentralized nature of how GateHub works makes it challenging for us to provide seamless experience like other "centralized" exchanges can. Examples: 1) When Ripple Data API servers are offline some functionalities won't work. Same goes for RippleD servers. We are working with Ripple's team on a daily basis to deploy better infrastructure all the time but sometimes the sheer amount of people using our Wallet can temporarily make it unusable. This is the problem we are focusing on the most (from technological perspective). 2) Our Wallet is currently not usable on Safari. The reason for this is that one of the ripple-lib libraries which GateHub Wallet uses (namely bignumber.js) is broken because of a bug in WebKit (which Safari uses). Here is a link: https://bugs.webkit.org/show_bug.cgi?id=170264 The same bug in WebKit also caused wallet generation issues (aka "Watch Only" wallets) for some users. We are still working on this problem together with Ripple and will continue to do so until all affected users have a fully functional wallet. 3) Bitcoin and Ethereum blockchains has also been causing us some issues in the past. I won't get into details but you all know that bitcoin and it's unconfirmed transactions are causing problems not only on GateHub but other exchange/wallet providers. --- GateHub went from 50 daily registrations up to 6000 (record day last month). Our total capitalization on RCL is now almost $60M. No one could have anticipated this. Please know we are doing everything we can as fast as we can to keep up with the demand. We are 100% positive we will be able to improve in the next couple of weeks on all levels. All we ask is a little patience. It will be well worth it I promise!
  12. Please check your email. If you can send me their support tickets # or emails I will have someone take a look. Please check your email. Please check your email. Please send me your support ticket number via PM.
  13. Please check your email. Your case has been resolved now.
  14. Please see my PM or email. Hi @cap please send me your email and I will double check with our team why your withdrawal has been rejected. --- On behalf of GateHub I would like to ask everyone for a little patience while we are clearing the backlog. We are on-boarding 2000-5000 accounts per day and while we are scaling the team as fast as possible it will take a couple of weeks until things gets back to "normal". Expect a more thorough report from our us soon. Kind regards, Enej
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